Talent Leaders Inc., Canada

Database Service Delivery Manager - Oracle SQL Server

Talent Leaders Inc., Canada  •  Doha, QA (Onsite)  •  2 hours ago
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Job Description

About our client

Our client is a leading IT services provider in Qatar, delivering cloud, infrastructure and managed services to enterprise clients. Talent Leaders is managing this search on a confidential basis, and the client's name will be shared with shortlisted candidates at interview stage.

The role

You will own the delivery of managed database services to the client's customers across on-premises and cloud platforms. The role combines accountability for service levels, incidents, changes and client communication with hands-on administration of Oracle and Microsoft SQL Server environments, including high availability, backup and recovery, patching and performance. It sits in the Service Delivery department and reports to the Service Delivery Manager for Cloud and Systems.

Key responsibilities

Service delivery

  • Own day-to-day delivery of managed database services for assigned clients, meeting agreed SLAs and KPIs.
  • Act as the technical point of contact for clients on database matters, providing clear updates and escalating issues in good time.
  • Handle database incidents, problems and service requests through to resolution, including root cause analysis.
  • Plan and run database changes and releases through the change management process, and support quality checks and validation.
  • Coordinate with Oracle, Microsoft and other vendors on support cases and escalations.
  • Keep client solution records accurate in the CMDB and service portals, and contribute to service reporting.
  • Document procedures and work instructions for builds, configurations and deployments with the solution architecture team, and share knowledge with junior staff.

Database administration

  • Administer Oracle, Microsoft SQL Server and MySQL databases, maintaining data integrity, security and availability.
  • Install, configure, upgrade and patch database systems, and carry out regular maintenance.
  • Monitor performance, troubleshoot issues, and tune databases and queries.
  • Administer SQL Server Always On Availability Groups and Failover Cluster Instances, and support Oracle RAC and Grid Infrastructure.
  • Maintain databases across Oracle Cloud Infrastructure (OCI), Microsoft Azure, on-premises infrastructure and Exadata Cloud@Customer.
  • Manage users, roles and access privileges, and plan storage capacity.
  • Run and validate backup and recovery, and support high availability and disaster recovery operations.
  • Assist with data migrations, upgrades and database structure changes.

Requirements

  • Bachelor's degree in Computer Science, Information Systems, Engineering or equivalent.
  • 4 to 6 years of hands-on database administration in enterprise environments.
  • Experience supporting external clients under SLAs in a managed services, MSP or systems integrator environment is strongly preferred.
  • Hands-on administration of Oracle, Microsoft SQL Server and MySQL, including installation, patching and maintenance.
  • Experience with SQL Server Always On Availability Groups, WSFC and Failover Cluster Instances.
  • Working knowledge of Oracle RAC, Grid Infrastructure and cluster services, including patching and troubleshooting.
  • Hands-on experience running database servers on Azure and OCI, including OCI IAM policies and compute provisioning.
  • Good knowledge of RDBMS fundamentals and Oracle Autonomous Transaction Processing (ATP).
  • Working knowledge of Windows Server, Red Hat Enterprise Linux and Linux clustering.
  • Working knowledge of ITIL incident, problem and change management. ITIL Foundation is an advantage.
  • Experience with Exadata or Exadata Cloud@Customer, and Oracle, Microsoft or OCI certifications, are an advantage.
  • Clear communicator with clients. Excellent written and spoken English.
Talent Leaders Inc., Canada

About Talent Leaders Inc., Canada

It is our pleasure to welcoming you both Job Seekers & Employers to the world of true professional executive search & staffing firm. Our extensive experience in the staffing solutions help thousands of job seekers and hundreds of clients in realizing their common goal.

Our global experience in client acquisition, executive search, head hunting and out-sourcing adds value to our presence in Canada where the niche skills in the ever changing economy can be made available to the highly reputable employers across the globe. Thus, making the highly sought –after and highly talented Canadian workforce a global citizen.

Job Seekers: You can be rest assured that you are in the hands of the right professionals in the field of executive search & placement consultants who would always strive to place you in the leading industry based on your competencies, experience and preferences. Confidentiality of your candidature is always maintained. We work with you until you find the right employment opportunity in the globe.

Employers: We guarantee to you the high level of professional executive search & placement services by sourcing and placing the right candidates within the agreed time frame. Our search for the right candidates goes beyond the traditional search pattern and we guarantee the right person at the right time for your business to succeed.

Industry
Consulting & Advisory
Company Size
1-10 employees
Headquarters
Calgary, CA
Year Founded
2016
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