Job Description

Summary:

The Database and IT Support Analyst plays a crucial role in ensuring the smooth operation of our IT systems and databases. Based in Lidcombe, New South Wales, this permanent full-time position involves providing technical support, maintaining database integrity, and assisting in the implementation of IT solutions that enhance business efficiency. The successful candidate will contribute to day-to-day database and system support, resolves technical issues,

maintains documentation and escalates specialist issues where required.

Responsibilities:

• Manage, maintain and optimise databases, including database design, data

integrity, performance monitoring, SQL queries and troubleshooting.

• Manage database security, access and permissions, including backup and

recovery processes to protect business data.

• Support Azure data platforms, Power BI, data extracts and integrations across

finance, operational and business systems.

• Support database upgrades, migrations and testing, maintain technical

documentation, and resolve database and data issues.

• Provide Level 2 technical support across end-user devices, Microsoft 365,

business applications, networks and IT systems.

• Install, configure, monitor and maintain assigned servers, network services, Azure

environments, applications and devices.

• Troubleshoot technical issues, manage assigned incidents and escalate specialist

or critical issues where required.

• Support IT security, system health

Knowledge & Experience:

• Tertiary qualification in Information Technology, Computer Science, Data

Analytics or a related discipline, or equivalent practical experience.

• 1–3 years’ experience in database, systems or IT support, or a similar technical

role.

• Hands-on experience with SQL, databases, Microsoft 365, Power BI and data

integration. Exposure to Microsoft Fabric and Azure is desirable.

• Strong analytical and troubleshooting skills, with good attention to detail and

documentation.

• Ability to work independently, communicate effectively and identify practical

improvements across data, systems and IT support.

Click Apply now and take the next step in your career.