Job Description
About Candor Health
Candor Health is a healthcare intelligence platform that is powering companies with high quality, transparent, and actionable data in the US on doctors, facilities, insurance plans, costs, and more. We believe that providing higher quality, transparent data not only leads to better decisions, but creates greater trust and confidence for the entire healthcare ecosystem. We are getting data from a variety of growing sources including certification boards, booking sites, claims, social media, and others, with human and automated verification. We have built a high-quality data set that has been baked off favorably against other healthcare data vendors, including public companies and startups that have been compiling healthcare data for many years. We are backed by some of the most prominent VCs and angels in healthcare who have a track record of building very successful technology companies.
Life at Candor
At Candor, everyone is a leader. The areas you own are yours to build and progress. Best ideas win! We value a culture where the team not only enjoys working together solving some of the biggest data challenges in the healthcare industry, but also has fun doing it. Building a great company is hard work but work-life balance is also important.
Responsibilities:
- Validating the given healthcare data via calling.
- Provide knowledgeable answers to questions about the data provided
- Work with internal departments to meet customer's needs
- Conduct research on healthcare data and formulate the relevant answers for assigned task
- Document with every task in a detailed and structured manner
Qualifications:
2+Years of Call handling experience
Excellent phone etiquette and excellent verbal, written and interpersonal skills.
Good capacity for teamwork
Ability to work independently and demonstrate initiative in resolving issues
Patience and Customer Service skills and the ability to defuse potentially in difficult situations
Good organizational skills and able to work well independently and within the team
Ability to multi-task, organize, and prioritize work
Working knowledge of MS Office tools
Healthcare knowledge is a plus
Willingness to work on night / rotational shifts
