Illinois Secretary of State

Data Systems Administrator - IT Device Operations

Illinois Secretary of State  •  $95k - $182k/yr  •  Springfield, IL (Onsite)  •  5 days ago
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Job Description

Office of the Illinois Secretary of State Alexi Giannoulias
Job Title:       Data Systems Administrator – IT Device Operations
Division:        Technology Office
Union:            N/A
Location:       501 S 2nd St, Springfield, IL – Sangamon County
Salary:           Range $7,917 to $15,167 monthly – commensurate with experience
Benefits:         https://cms.illinois.gov/benefits/stateemployee.html

Attention:      Applicants must be authorized to work in the United States; the Office of the Secretary of State will not complete certification and/or sponsorship requests.


Serves as the Senior Manager for Device Operations and provides leadership and oversight for all device‑related services within the Technology Office; including the lifecycle, configuration, support, security, reliability, and governance of ILSOS desktops, laptops, mobile devices, printers, scanners, peripherals, and telecommunication endpoints; Ensures that all device operations adhere to IT process standards, the enterprise architecture, and ILSOS security frameworks, enabling consistent, secure, and measurable IT service delivery across the enterprise. 

Duties and Responsibilities:
  • Process & Platform Governance-Oversees Incident, Request, Problem, Change, Asset, and CMDB processes for all device and telecom services; Ensures accurate CI relationships, asset records, catalog items, and automated workflows; Drives SLA compliance, dashboard reporting, and workflow optimization.
  • Architecture Integration-Aligns Device Operations activities to IT4IT value streams: Strategy to Portfolio, Requirement to Deploy, Request to Fulfill and Detect to Correct; Standardizes lifecycle processes to improve device consistency, telemetry, and recoverability; Ensures tooling, documentation, and operational controls follow IT4IT patterns.
  • Security & Compliance-Maintains compliant endpoint configurations (CIS baselines, encryption, patching); Ensures inventory accuracy, configuration control, and secure provisioning; Leads device‑related security remediation, incident coordination, and vulnerability response; Ensures telecom provisioning and device changes meet NIST access and audit controls.
  • Endpoint Management Leadership-Governs image development, application packaging, software deployment, and OS lifecycle; Oversees endpoint configuration platforms (Intune/Autopilot, SCCM/ConfigMgr); Manages patching strategy and ensure KPI-driven update compliance; Maintains device standardization and performance reliability.
  • Device Operations Management-Oversees deployment, support, and lifecycle management of desktops, laptops, tablets, printers, scanners, and peripherals; Ensures statewide standards, quality of service, and measurable service improvement; Partners with Service Desk and Field Support to reduce repeat device incidents.
  • Telecommunications / Contact Center Support-Oversees telecom endpoint provisioning, MACD processes, softphone/VoIP readiness, and ACD device reliability; Coordinates with Network Services on telecom outages and configuration changes; Maintains ServiceNow catalog workflows and telecom device documentation.
  • Reporting, Governance, and Stakeholder Engagement-Provides standardized reporting on patching, SLAs, NIST compliance, device health, and telecom performance; Maintains audit‑ready documentation for assets, endpoints, and telecom devices; Communicates status, risks, and operational insights to leadership and business stakeholders.
  • Performs other duties as assigned.
Education and Experience:

Requires knowledge, skill and mental development equivalent to completion of four years college preferably with courses in computer science, management information systems, mathematics or statistics supplemented by a master's degree in computer science or a related field and two years of managerial experience in a computer-based management information system.

Knowledge, Skills and Abilities:
  • Requires thorough knowledge of management information systems, data base administration, systems analysis and computer communication systems.
  • Requires thorough knowledge of the principles of organization, management and administration.
  • Requires extensive knowledge of research and statistical procedures, program budgeting and systems modeling.
  • Requires ability to implement program evaluations or system assurance.
  • Requires ability to anticipate and resolve managerial problems.
  • Requires willingness to travel and possession of a valid Illinois driver’s license.
  • Requires the ability to lift, carry and push/pull up to 50lbs.
Application Process: 
  • Please visit https://ilsos.applytojob.gov/apply to apply by completing the online application; you may also upload a resume or other attachments as needed
  • Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.
  • Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783).  
Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.
Illinois Secretary of State

About Illinois Secretary of State

As the second-largest constitutional office, the Office of the Secretary of State is visited by more Illinois residents than any other in state government. The office also is an important resource for educating citizens about issues that affect their everyday lives, including anti-drunk driving, traffic safety, school bus safety, securities fraud, literacy, and organ/tissue donation.

The office's functions are described in the Illinois Constitution, mainly addressing the Secretary of State's duty to maintain official state records and the state seal. However, law and tradition have assigned many additional responsibilities to the office, which has one of the largest and most diverse collections of responsibilities of any of its counterparts nationwide. These duties are divided among 20 departments employing approximately 4,000 people, whose responsibilities range from maintaining the 20 buildings in the Capitol Complex, to overseeing the state's network of libraries, to preserving some of the state's most precious historical documents.

Still, to many Illinois citizens, the Secretary of State's office is the place to go for a new driver's license or license plates.

Industry
Government & Public Safety
Company Size
1,001-5,000 employees
Headquarters
Springfield, IL
Year Founded
Unknown
Website
ilsos.gov
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