Vitol

Data Support Engineer

Vitol  •  Houston, TX (Onsite)  •  4 days ago
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Job Description

Vitol is a leader in energy and commodities. Vitol produces, manages and delivers energy and commodities to consumers and industry worldwide. In addition to its primary business of trading, Vitol is invested in infrastructure globally, with $10+billion invested in long-term assets.

Vitol’s customers include national oil companies, multinationals, leading industrial companies and utilities. Founded in Rotterdam in 1966, today Vitol serves its customers from some 40 offices worldwide. Revenues in 2024 were $331bn.

Our people are our business Talent is precious to us and we create an environment in which individuals can reach their full potential, unhindered by hierarchy. Our team comprises more than 65+ nationalities and we are committed to developing and sustaining a diverse work force. Learn more about us here

This Role is located in Houston, TX - In office 5x a week

We are seeking a proactive and detail-oriented Data Support Engineer to join our dynamic Vision Data Engineering team in Houston, supporting mission-critical data pipelines in a fast-paced energy trading environment. As part of a global support team, you will provide Level 1 (L1) and Level 2 (L2) support, ensuring high availability, reliability, and performance of our data platforms. You will collaborate closely with application development teams, and business users across multiple regions to resolve and document incidents, manage service requests, and drive continuous improvement in support processes.

This role offers the opportunity to work in a collaborative, global environment at the intersection of technology and energy trading, with significant exposure to business operations and the latest data platform technologies.

Key Responsibilities:

  • Provide L1 and L2 support for data pipelines, including incident triage, troubleshooting, and resolution.
  • Monitor data pipeline health, performance, and data flows using monitoring tools and dashboards.
  • Respond to and resolve user queries, issues, and service requests in a timely manner, maintaining high customer satisfaction.
  • Escalate complex issues to L3 support or development teams, ensuring clear documentation and communication.
  • Perform routine operational tasks such as data monitor digest failure notifications, vendor credentials management, batch job monitoring, and data integrity checks.
  • Collaborate with business users to understand requirements and provide guidance on data related functionality and best practices.
  • Maintain and update support documentation, knowledge bases, and runbooks.
  • Identify recurring issues and contribute to root cause analysis and problem management.
  • Support incident and change management processes in line with best practices.
  • Participate in an on-call rotation and provide after-hours support as required.

Qualifications

Required:

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience).
  • 3+ years of experience in application support, preferably within the energy trading, financial services, or data-intensive industries.
  • Strong understanding of L1/L2 support processes, incident management, and service desk operations.
  • Experience supporting data flows & processes (e.g., data warehouses, ETL pipelines, reporting tools, or real-time data feeds).
  • Ability to understand basic Python code and write scripts to automate data quality checks.
  • Proficiency with SQL for data investigation and troubleshooting.
  • Familiarity with Linux/Unix and Windows operating systems.
  • Experience with monitoring tools such as Datadog, Splunk, Grafana, AppDynamics, or similar.
  • Strong analytical and problem-solving skills, with the ability to work under pressure and prioritize effectively.
  • Excellent communication skills, both written and verbal, with the ability to interact with technical and non-technical stakeholders.
  • Customer-focused mindset with a commitment to delivering high-quality support
  • Ability to work effectively as part of a distributed, worldwide team

Preferred:

  • Experience in the energy trading sector or with trading platforms.
  • Experience working with AI agents
  • Familiarity with scripting languages (e.g., Python, Shell, PowerShell) for automation and troubleshooting.
  • Exposure to cloud platforms (e.g., AWS, Azure) and data platform services.
  • Experience with ticketing systems (e.g., ServiceNow, Jira Service Desk).

Additional Information

Comprehensive benefit coverage includes:

  • Medical
  • Dental
  • Vision
  • Paid Vacation
  • 401k with company contributions
  • Life insurance
  • Short-term & Long-term disability

All your information will be kept confidential according to EEO guidelines.

Vitol

About Vitol

We are a leader in the energy sector with a presence across the spectrum; from oil through to power, renewables and carbon credits. Every day we use our expertise to distribute energy around the world. We source from producers, refiners and intermediaries and deliver to refineries, utilities, airlines and retail distribution networks as well as wholesalers and other traders. We manage the physical risk associated with moving energy.

Our business is global: we trade over 7 million barrels per day of crude oil and products and charter around 6,000 ship voyages a year. We also use our technical expertise to manage a global network of energy infrastructure that we deploy to help meet supply and demand flows worldwide. Our trading and logistical expertise is supported by a suite of proprietary technology applications that we build and maintain in-house.

From more than 40 offices worldwide, we seek to add value across the energy supply chain, including deploying our scale and market understanding to help facilitate the energy transition. To date, we have committed over $2 billion of capital to renewable projects and sustainable energy solutions. The focus of our business is changing, and we are always looking for new people to help build the company for the next decade and beyond.

We are a flat organisation that has a collaborative and entrepreneurial ethos. Vitol’s people are empowered to own their decisions and take responsibility for their actions. The culture is underpinned by our core values of integrity, honesty and humility. Our colleagues comprise c.1,600 people with 65+ nationalities represented, making us a truly global organisation.

For more information: www.vitol.com

Our latest ESG report can be downloaded here: https://www.vitol.com/about/esg-report/

Industry
Oil, Gas & Mining
Company Size
1,001-5,000 employees
Headquarters
Rotterdam, NL
Year Founded
1966
Website
vitol.com
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