Job Description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

About the Opportunity
The Data Specialist I will monitor and process interfaces for our Managed clients, working closely with customers to ensure all ongoing work is completed accurately and on time. You will monitor exports to ensure that all files are transmitted on a timely basis, and imports are received/processed as per scheduled time.
What You’ll Get to Do
• Monitor and manage import and export files through Dayforce, Dayforce Transmission Centre, and NuaPay.
• Manually process and validate payroll imports/exports according to the payroll calendar and standard procedures.
• Conduct first-level investigations for file failures, identify root causes, and perform job reruns when necessary.
• Generate and reconcile payroll reports and export files, ensuring accuracy and timely delivery.
• Manage cases and customer queries through CRM and the shared inbox, providing clear communication and follow-up.
• Maintain SOPs, task records, and documentation on SharePoint for operational accuracy.
• Collaborate with onboarding and implementation teams to support client transitions and interface monitoring.
Skills and Experience We Value
• Basic XML and SQL skills (preferred)
• Proficiency in Microsoft Office Suite
• Should be flexible to change working hours
• Ability to work during weekend if required
• Proficiency in Microsoft Word and PowerPoint
What Would Make You Stand Out

• HSC Holder or Higher Education
• Show understanding in monitoring techniques and customer service.
• At least 1 year of work experience in a customer-facing office environment
Other Requirements
• Morning Working Hours / Mid shift Working Hours
• Ability to work overtime (Weekday/Weekend) during year end season and including public holidays.

What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process