Job Description

Job Summary

The Data Specialist leverages data analytics and process management to enhance customer experience, optimize business operations, drive continuous improvement, and execute select operational activities. This role combines expertise in data analysis, technology administration, and cross-functional collaboration to deliver actionable insights, support efficient resolution of customer issues, and contribute to overall business success. The Data Specialist works closely with internal teams, customers, and external partners to manage data-driven projects, analyze trends, ensure timely and accurate completion of operational activities, and support organizational initiatives.

This position manages product warranty claims while supporting Internet of Things (IoT)-connected coolers and equipment. This role verifies warranty eligibility, maintains accurate documentation, coordinates with manufacturers and internal teams, monitors equipment connectivity and telemetry, investigates alerts and data exceptions, performs first-level remote diagnostics, and escalates unresolved technical issues. By analyzing warranty and connected-equipment trends and collaborating with Engineering, Product Support, Manufacturing, and field service teams, the specialist helps improve equipment reliability, uptime, data quality, and overall customer experience.

Duties and Responsibilities

• Analyze large volumes of historical and real-time operational and customer data to identify trends, root causes, opportunities for improvement, and create forecasts.
• Develop and standardize reporting templates using analytics data to support business decisions and process enhancements.
• Administer technology solutions (e.g., Survey, Quality, Speech Analytics, Workforce Mgmt, Warranty App, etc.) to deliver actionable insights and improve customer experience.
• Receive, document, and process customer (internal and external) inquiries and requests, ensuring accuracy and compliance with company guidelines (i.e., myCoke storefront updates, warranty claims, changes in quality forms, schedule updates, etc.).
• Validate information and maintain detailed records, including data/reporting procedure documentation, for audit and quality purposes.
• Investigate issues, conduct root cause analysis, and collaborate with internal teams on corrective actions.
• Liaise with customers to gather information, provide updates, and resolve issues.
• Collaborate with business leaders to define engagement strategies and improvement opportunities based on data findings and future business assumptions.
• Coordinate with external partners, including evaluating current industry trends, and internal teams to ensure optimal outcomes.
• Provide feedback on recurring trends to support product, process, schedule, and headcount improvements.
• Test and implement new functionality in technology platforms and contribute to the development of best practices.
• Work with Engineering, Product Support, Manufacturing, Operational Teams, and System Administrators to optimize performance and drive improvements across multiple channels.
• Lead or contribute to small work groups, process teams, and focus groups.

Key Skills and Abilities

• Data Analysis
• Root Cause Analysis
• Process Improvement
• Data Reporting
• Customer Focus
• Collaboration
• Planning and Organizing
• Technical

Qualifications

• Analytical
• Change Management
• Data Analysis
• Data Entry
• Digital Literacy
• Oral Communication
• Problem Solving
• Teamwork
• Written Communications
• Experience analyzing operational or customer data and translating findings into actionable business insights.
• Experience developing reports, documenting procedures, and maintaining accurate data and records.
• Experience working with databases, CRM systems, analytics platforms, or other business technology tools.
• Experience investigating issues, performing root cause analysis, and supporting corrective actions.
• Experience supporting process improvements, system enhancements, testing, or technology implementations.
• Knowledge of SQL, HTML, SOQL, JSON, or similar coding/query languages preferred.

Education Requirements

• Minimum: High School or GED
• Preferred: 4 Year / Bachelor’s Degree

Years of Experience

• 2 to 4 years of relevant experience in data/business analysis, reporting, customer systems, or process improvement; customer-facing or project coordination experience preferred.

Required Travel

Willingness and ability to travel as required based on business needs. Less than 5% of travel.

Hybrid Work Environment

CCBSS operates a hybrid working environment. This is a teleworking role that requires working at a CCBSS office location on a regular basis (or a minimum number of days per month or week) at the manager’s discretion. The number of days required at a CCBSS office location is at the manager’s discretion and is subject to change depending on business needs.

Total Rewards, Totally Rewarding

We are one family supporting the Coca-Cola bottling system in North America. Our work is indispensable to our partners and makes an impact in the communities where we operate. We are committed to workplace diversity and to rewarding exceptional performance. We expect a lot from our team — after all, it’s their exceptional work that helps CCBSS support the Coca-Cola bottling system in North America. To keep everyone motivated and energized, we offer a comprehensive benefit and rewards package.

• Work-Life Integration - Vacation, floating holidays, parental leave, flexible work environment
• Competitive Base Salary - A base salary or hourly wage rate in line with market rates for the job duties and skills required
• Rewards & Recognition - Acknowledging our employees’ contributions
• Retirement Plans & Guidance - Programs to assist associates in saving for retirement
• Health & Welfare Plans - Medical, life, and disability insurance plans

Company Message

Coca-Cola Bottlers’ Sales and Service, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.