Job Description

We support democracy.

Our vision at Election Systems & Software (ES&S) is simple and unwavering — we provide products and services of exceptional quality and value to maintain voter confidence and enhance the voting experience. We accomplish this through continuous investments in research and development, resulting in regular product updates and security enhancements for each voting system we design, build, sell and support.

Join the ES&S team where we are crafting the future of voting in the United States! On our team, you will push boundaries to provide solutions that meet the industry’s ever-evolving needs. Our people apply their innovative perspective to challenges big and small, and ES&S provides the resources to make our employees’ vision a reality.

Objective: As a Data Specialist or Election-Services Associate,?you will be the bridge between our internal systems and our customers’ needs. You’ll use proprietary software to analyze data, solve operational challenges, and deliver customized solutions that help our customers run successful elections. This role is ideal for someone who enjoys structured problem solving, working with data, and collaborating across teams to ensure high-quality service delivery. This position requires exceptional attention to detail, accuracy of data manipulation and entry and quality of work product.

Essential Duties and Responsibilities:

• Use internal tools and proprietary platforms to generate customer-facing deliverables under Election timelines.
• Perform routine and ad hoc data analysis to support customer requests.
• Troubleshoot customer issues and identify root causes so that their deliverables are completed accurately and on time.
• Facilitate product proofing and quality assurance processes to assure zero errors in work products.
• Communicate directly with customers, providing quality resolutions of customer issues and questions
• Collaborate with account managers, product teams, and technical support to resolve customer issues.
• Maintain documentation of customer workflows, data mappings, and service configurations.
• Participate in onboarding new customers by configuring software and validating data inputs.
• Ensure timely and accurate delivery of recurring customer deliverables.

Qualifications:

Education: An Associates’ degree in business administration or computer technology field is preferred; or equivalent combination of education and experience.

Competencies:

• Technical capacity to learn proprietary programs
• Effective communication skills including the ability to interpret verbal and written material
• Problem solving/analytical ability
• Detail orientation/precision
• 1–3 years of experience in a customer-facing or data-driven role (internships count!).
• Familiarity with Excel, or other data tools; experience with proprietary platforms a plus.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Travel: Approximately 10 - 15% travel is expected. Expect overnight travel four (4) to five (5) times annually to attend meetings and participate in election support.

Election Systems & Software, LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Election Systems & Software, LLC's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.