Job Description

Are you passionate about technology and eager to jumpstart your career? This is your chance to join a dynamic team and dive into the ever-evolving world of technology and IT! In this role, you'll gain hands-on customer facing experience and be able to help our customers get started with us! If you're a quick learner with a knack for supporting our new customers, read on and get ready to launch your career in the technology world!

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP, Microsoft, VMWare, Postgres and Salesforce.

Spinnaker Support has an immediate opening for a Data Specialist, Customer Onboarding, based in Johannesburg, South Africa. The Data Specialist, Customer Onboarding provides software archive services for new Spinnaker Support customers during the initial customer onboarding process. Data Specialist services include the planning, execution and status reporting for all Oracle EBS, Oracle DB and tech products, Siebel, Hyperion, JD Edwards, VMWare and SAP products that our customers have legal entitlement to download prior to their maintenance end dates with the software vendors.

Required:

• Bachelor's degree or related experience
• 4+ years of professional work experience preferred
• Organization Skills: Microsoft notes, email, Teams (messages, channels, and one note), and Smartsheet
• Proficient in Microsoft Office and Smartsheet highly desirable
• Ability to work flexible schedules (weekends and daily overtime required during high season)

Essential Functions and Responsibilities

• Plan, execute and provide status reporting for the archiving of entitled customer software from software vendor sites on behalf of our customers
• Establish connectivity to our customer's systems and document the connectivity according to the current Spinnaker Support ISO standard
• Aid archive contractors employed by Spinnaker Support during high volume archiving periods
• Maintain updated procedures and training manuals on how to perform the archive job duties
• Identify opportunities for continuous improvement and measure to streamline processes for our customers
• Present status reports to assigned customers, and maintain accurate data for customer-facing materials

Required Competencies (knowledge, skills, and abilities)

• Broad understanding of web browser usage - experience using a web browser to navigate a complex site (i.e., Amazon)
• Knowledge of Excel and other Microsoft tools
• Ability to estimate project time for assigned tasks
• Ability to take direction from multiple product team leads and report back in a timely manner
• Ability to multi-task and prioritize workload according to assigned projects
• Strong customer service as well as written and verbal communication skills
• Ability to implement processes improvements with latest AI tools and resources

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