Job Description

Data Solutions Specialist - SOSS System Office Shared ServicesSponsorship for Work authorization is not available for this position.

Job SummaryThe Data Solutions Specialist designs, develops, and maintains surveys, webforms, automated workflows, reporting solutions, and data analytics that support business processes and data-informed decision-making with the System Offices. Working directly with stakeholders, the incumbent provides consultation and customer service to identify business needs and develop effective data solutions. The position collaborates with multidisciplinary teams, including web developers, instructional designers, graphic designers, and business stakeholders, to deliver integrated, user-centered solutions that support strategic change management efforts. Duties & Responsibilities1. Survey and Webform Development

a. Consult with stakeholders to gather requirements and translate business processes into technical solutions.

b. Design, develop, configure, and maintain online surveys and webforms using specialized no-code platforms such as Alchemer, Qualtrics, Jotform, and FormBuilder.

c. Implement complex skip logic, branching, and custom features to ensure smooth respondent navigation and data integrity.

d. Test surveys and webforms thoroughly before launch to identify bugs, ensure cross-device compatibility, and validate that data collection meets specified requirements. 2. Automation and Workflow Development

a. Design and build automated workflows that trigger actions based on survey and form responses, such as sending emails and pushing data into external systems.

b. Develop approval processes, notification systems, task assignments, escalation procedures, and data-routing mechanisms.

c. Integrate forms and surveys with enterprise systems, databases, reporting platforms, and third-party applications.

d. Utilize AI-enabled tools and emerging technologies to streamline operations, improve accuracy, and increase efficiency. 3. Data Analysis and Reporting

a. Collect, transform, and analyze data from surveys, forms, service management tools, LMS platforms, ERP systems, and other enterprise applications.

b. Develop complex reports, dashboards, visualizations, and performance metrics.

c. Conduct quantitative and qualitative analysis to identify trends, patterns, and actionable insights that support business decisions. 4. Training and Website Development

a. Assist with the development of training registration systems and learner workflows to ensure consistent user experiences and effective transmission of data.

b. Assist with configuration of reporting and data analytics tools for training systems and websites.

c. Assist with the implementation of forms and automation tools in websites and webpages. 5. Other Duties

a. Perform other duties as appropriate for a Data Solutions specialist. Minimum Qualifications1. High school diploma or equivalent.

1. Any one or any combination totaling two (2) years (24 months) from the following categories:

College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:

30 semester hours equals one (1) year (12 months), Associate’s Degree (60 semester hours) equals eighteen months (18 months), 90 semester hours equals two (2) years (24 months), Bachelor’s Degree (120 semester hours) equals three (3) years (36 months), Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.

1. Based on position requirements, additional education, training, and/or work experience in the area of specialization inherent to the position may be required. Knowledge, Skills and AbilitiesKnowledge of survey and webform design principles, including data collection, usability, and accessibility considerations. Knowledge of data analysis, reporting, and data management concepts. Knowledge of workflow automation concepts and AI-enabled technology solutions. Excellent analytical and critical thinking skills. Experience in preparing reports, business correspondence, and other documents that provide complex, detailed information in a format that is clear and user friendly. Ability to communicate effectively with technical and non-technical audiences. Ability to manage multiple priorities and meet established deadlines. Ability to work collaboratively with multidisciplinary teams. Ability to quickly learn new technologies, tools, and industry best practices. Proficiency in Microsoft Excel, including formulas, PivotTables, and reporting functions. Proficiency with Microsoft Office 365 applications, including Teams, Power BI, and Copilot. Appointment Information This is a 100% full-time Civil Service 5031 - Information Technology Technical Associate position, appointed on a 12-month basis. The expected start date is as soon as possible. The budgeted salary range for the position is $60,000 to $65,000. Salary is competitive and commensurate with qualifications and experience, while also considering internal equity. System Office jobs such as this one are not eligible for the Referral Program. Sponsorship for Work authorization is not available for this position.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx. Application Procedures & Deadline Information Applications must be received by 6:00 pm (Central Time) on October 1st, 2026. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Jordan Anderson at jca4@uillinois.edu. For questions regarding the application process, please contact 217-333-2137. At the University of Illinois Urbana-Champaign — the state’s flagship public university and one of the world’s leading research institutions — every staff member helps shape what’s next. Founded in 1867, Illinois is home to a vibrant community of 59,000 students from all 50 states and 129 countries, supported by 15 colleges and instructional units, more than 20 research institutes, and one of the most comprehensive student service ecosystems in the nation. Whether you’re empowering first-generation students, fueling breakthrough innovation, or strengthening communities across Illinois and beyond, your work here has a far-reaching and deeply meaningful impact. The university offers a highly competitive benefits package designed to support your well-being, growth, and financial security. Join a top 10 public university that has launched over 330 startups and continues to redefine excellence — where the Illinois Value Proposition ensures that your contributions are recognized, your potential is nurtured, and your career can thrive. Champaign-Urbana Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person. This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents. The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodation portal, or by contacting the Office for Access & Equity at 217-333-0885, option #1, or accessibility@illinois.edu. Requisition ID: 1038538

Job Category: Technical

Apply at: https://jobs.illinois.edu