Job Description

Join our dynamic and innovative Fusion Service Delivery (FSD) Integrations Team, where you'll support data management client integrations for institutional investors. Fusion offers a cloud-native data solution for comprehensive data management, analytics, and reporting. With significant investment in analytics and future-ready skills, our team is empowered to redesign our environment using market-leading tools. The FSD Integrations Team is crucial in onboarding and integrating client data, ensuring seamless connectivity within the Fusion platform. We seek exceptional candidates to promote innovation and deliver top-tier integration solutions for our clients.

As a Business Analyst within the Fusion Service Delivery team, you will gather and document requirements, analyze and improve processes, design and implement solutions, manage stakeholders, support project execution, drive change management and training, analyze data for reporting, and foster continuous improvement and innovation.

Job Responsibilities

• Requirements Gathering & Documentation:
  Collaborate with clients, Product Leads, and internal stakeholders to elicit, document, and validate business and functional requirements for data management client integrations and exception management tooling within Fusion Service Delivery.
• Process Analysis & Migration:
  Analyze existing Fusion processes (including exception management and BAU operating models), identify gaps, and recommend improvements to enhance scalability, efficiency, and client deliverables. Oversee the migration of legacy processes (e.g., Alteryx) to new platforms and tools.
• Solution Design & Implementation:
  Translate integration and process requirements into clear, actionable specifications for technology. Lead the development and implementation of automated solutions such as real-time account completeness checks and enhanced monitoring dashboards (e.g., Grafana).
• Stakeholder Management & Communication:
  Act as a liaison between clients, business users, technology teams, and other stakeholders to ensure alignment and clear communication throughout the integration and exception management lifecycle. Facilitate cross-functional collaboration to drive exception resolution and seamless client onboarding.
• Project Support & Roadmap Execution:
  Support project planning, tracking, and reporting activities for Fusion Service Delivery initiatives, including client migrations and onboarding. Lead the documentation and execution of project roadmaps, ensuring clear transparency of the stated milestones are status of deliverables.
• Change Management & Training:
  Contribute to change management activities, including training, communications, and post-implementation support for new tools, processes, and client integrations. In conjunction with BAU Ops Leads, develop Standard Operating Procedures (SOPs) and governance controls for BAU processes.
• Data Analysis & Reporting:
  Analyze complex data sets from Fusion platforms to identify trends, issues, and opportunities for service improvement. Create and produce meaningful metrics and reporting for senior audiences, supporting data-driven decision-making and continuous improvement.
• Continuous Improvement & Innovation:
  Stay updated on industry best practices and emerging trends in data management, client integration, and business analysis. Foster a culture of teamwork, leadership, and continuous improvement within the Fusion Service Delivery team.

Required Qualifications, Capabilities, and Skills

• Work experience as a Business Analyst (data management, client integration, service delivery, or technology environments)
• Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication skills.
• Proficiency in process mapping, requirements documentation, and data analysis.
• Experience with Agile and/or Waterfall project methodologies.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Outlook).
• Experience with data analysis tools such as Excel, Visio, SQL, Alteryx, querying databases, and Confluence.

Preferred Qualifications, Capabilities, and Skills

• Bachelor’s Degree in Business, Information Systems, Technology, or related disciplines.
• Knowledge of Tableau.
• Knowledge of Python/Jupyter Notebook.
• Experience with Collibra (previously OWL DQ).
• Experience working in data management or client integration at an Asset Manager.
• Professional certifications (e.g., CBAP, PMI-PBA, Agile BA)

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.