Job Description

As a Quant Analytics Senior Associate on the Digital Analytics team, you will support a broad portfolio of digital products by translating customer and product data into recommendations that improve the customer experience and drive long-term, profitable relationships. You will own key components of the analytics book of work supporting Chase’s cross-channel, cross–line of business evolution toward a hyper-personalized, data-driven, customer-centric model.

You will apply deep expertise in digital data to help define and operationalize OKRs, design and measure A/B tests, scope strategic analytical questions, and build analytical plans that generate clear, decision-ready insights for Chase’s ~75 million digital customers. Success in this role requires strong storytelling and stakeholder management—partnering closely with Digital Product, Technology, Design, Strategy, and adjacent teams—to deliver actionable analysis with clarity, rigor, and influence. The ideal candidate is self-directed, independently drives workstreams end-to-end, and is motivated to build and scale analytics capabilities that move the business forward.

Job Responsibilities

• Data storytelling: Analyze and visualize digital customer behavior to produce clear narratives, insights, and recommendations that drive action.
• OKR development & performance measurement: Support the creation, iteration, reporting, and causal analysis of OKRs; monitor performance and surface drivers of results.
• Experimentation & decision support: Enable data-informed decision-making by identifying test opportunities, partnering on experiment design, and delivering readouts that are statistically sound and easily understood by stakeholders.
• Opportunity identification: Conduct deep-dive analyses to uncover opportunities to improve Digital CSAT, engagement, and deepening; quantify impact and prioritize opportunities with partners.
• Consultation & enablement: Serve as a trusted analytics partner and subject matter resource on digital data, measurement approaches, and best practices across the broader Data & Analytics organization.

Required Qualifications, Skills, and Experience

• 3+ years of experience analyzing customer experiences and/or digital product usage.
• Demonstrated track record of solving ambiguous problems with data and building/expanding analytics capabilities.
• Strong ability to translate quantitative findings into concise, actionable recommendations for business leaders.
• Excellent written and verbal communication skills, with experience influencing stakeholders across levels and functions.
• Proficiency querying large data platforms using SQL and/or SAS
• Experience with digital analytics measurement and interpretation.
• Bachelor’s degree required (preferred: data science, mathematics, statistics, econometrics, engineering, or related field).

Preferred Qualifications, Skills, and Experience

• Hands-on experience with generative AI solutions (e.g., LLMs, retrieval-augmented generation, agentic AI frameworks).
• Experience with tools such as Python, R, Alteryx, Tableau, and Adobe Analytics
• Experience in Big Data environments (e.g., Snowflake, AWS).
• Experience designing, executing, and analyzing A/B tests

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans