Job Description

Agency

Dept of Health and Human Services

Division

Social Services

Job Classification Title

Administrative Officer I (NS)

Position Number

60042099

Grade

NC11

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Data Reporting Specialist supports the North Carolina Child Support Services program by preparing federally mandated reports, managing incentive funds, and monitoring performance measures across required categories. The position develops, tests, and maintains data warehouse queries and reports used by local child support offices, auditors, and program leadership.

Work includes analyzing statistical data to identify trends, evaluate predictive outcomes, and ensure compliance with federal reporting requirements. The role collaborates with the Client Services Data Warehouse team and ACTS technical staff to resolve reporting issues and maintain data accuracy. The position also provides data and reporting support for judicial officials, attorneys, federal agencies, and other state partners.

Key Duties Include:

• Manage child support incentive funds and ensure accurate distribution to county Child Support Services offices.
• Prepare federally mandated child support reports and maintain compliance with federal regulations in multiple reporting areas.
• Monitor incentive performance across required categories and evaluate statewide progress.
• Analyze and interpret statistical data to identify trends, discrepancies, and predictive program outcomes.
• Design, develop, update, and test Client Services Data Warehouse queries and reports by creating, modifying, and updating business requirements.
• Test data transferred from ACTS to the data warehouse to ensure correct processing of mandatory federal reports and program activity reports.
• Resolve reporting issues in collaboration with data warehouse staff and ACTS technical teams.
• Retrieve and analyze data from multiple sources to generate reports and recommendations for program leadership and external requestors.
• Evaluate federal, state, and county program performance related to incentive awards and provide recommendations to stakeholders.
• Work with federal, state, and local auditors to ensure security, accuracy, and integrity of child support program data.
• Support statewide child support users by assisting with data warehouse queries for case management and performance outcomes.
• Develop training materials and conduct training on use of the data warehouse.
• Provide software support and training for applications such as Word, Excel, Publisher, and Xcelsius.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $45,431.00 - $79,504.00

Recruitment Range: $45,431.00 - $50,145.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Intermediate‑level program expertise demonstrated through direct work with the North Carolina Child Support Services Program, including federal reporting categories and incentive performance measures.
• Advanced analytical proficiency demonstrated through preparing statistical data, producing charts and spreadsheets, and interpreting trends to support program decisions.
• Proven operational skill using the Client Services Data Warehouse (CSDW) and the Automated Collection and Tracking System (ACTS), demonstrated through designing, testing, and updating data queries and reports.
• Intermediate technical proficiency demonstrated through executing data queries and importing datasets into various software applications used for reporting and analysis.
• Strong organizational and communication competency demonstrated through producing clear written reports, supporting statewide users with data warehouse tools, and developing training materials for system use.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is A Hybrid Work Option

This Position Is Funded In Part Through Federal Funds

About the Division of Social Services (DSS):

The Division of Social Services (DSS) provides direct services that address issues of poverty, family violence and exploitation. We aim to prevent abuse, neglect and exploitation of vulnerable citizens, and promote self-reliance and self-sufficiency for individuals and families.

About the Child Support Services (CSS):

The Child Support Services (CSS) Program was created to help establish and collect child support, and in North Carolina it is administered by the Department of Health and Human Services, Division of Social Services. Local CSS offices across all counties provide services that include locating noncustodial parents, establishing paternity, setting support obligations, collecting and distributing payments, and enforcing support orders.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for State Benefits.

Supplemental Contact Information:

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.  For more information about DHHS:  https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.  We invite all potential applicants to apply for positions for which they may be qualified.

Application Process

Be sure to complete the application in its entirety.   Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.
• If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted.  Applications must be submitted by 11:59 PM on the closing date.
• Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.
• Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.  Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.
• Degrees must be received from appropriately accredited institutions.  Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
• For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application.

Veterans’ and National Guard Preference

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. 
• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation.  If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

CONTACT INFORMATION 

If there are any questions about this posting, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov. Resumes will not be accepted in lieu of completing this application.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree from an appropriately accredited institution and one year of experience in HR, budgeting, research or administrative management

OR

An equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Tresha Walker

Email:

talentacquisition@dhhs.nc.gov