Job Description

About Gidget Foundation Australia

Gidget Foundation Australia (GFA) is a not-for-profit organisation whose purpose is to raise awareness, advocate, educate and deliver specialist clinical services for the prevention and treatment of perinatal mental health challenges. We’re on a mission to support the mental health of expectant, new and potential parents to ensure they receive accessible, timely and specialist care, and we’re driven by our values of authenticity, innovation, compassion and teamwork.

About the role

The Data & Quality Officer is responsible for the day-to-day management, quality, and reporting of service delivery and impact data, ensuring reliable, timely and accessible data to support internal decision making, dashboards, and external reporting requirements. Reporting to the Director, Social Impact & Strategic Projects, you will ensure the quality, accuracy and accessibility of all service-related data to inform and sustain a culture of continuous improvement and understanding of the evolving trends within our service delivery.

The role works across all GFA’s clinical service delivery and will be responsible for the extraction, accuracy and consistency of data rather than evaluation design, logic models or the strategic interpretation of data. Whilst the role will report to the Director, Social Impact & Strategic Projects, the incumbent will work closely with the future Evaluation and Insights Specialist once in place, as well as various members of the Programs, Clinical, Client Experience and Marketing teams.

The successful candidate will be adaptable and solutions-focused, with a strong attention to detail and a practical, can-do approach. They will be confident working with service and impact data to support timely, accurate reporting and dashboards, and will be comfortable undertaking routine data validation, cleaning and preparation to ensure data integrity and consistency. They will work collaboratively with internal stakeholders to clarify reporting needs and support continuous service improvement through reliable, well-presented information.

Key Accountabilities

Data Management and Quality

• Maintain accurate, timely and complete service and impact datasets across all clinical
  and program areas.
• Undertake routine data cleaning, validation, reconciliation and quality checks, including
  enhancing and implementing a regular data audit process, to ensure ongoing accuracy, completeness and quality of all GFA service data.
• Complete regular and ad hoc data management tasks, including updating client records,
  and maintaining episodes of care data, to ensure data completeness and
  accuracy.
• Continually reviewing of organisational reporting dashboards to identify any data quality /
  accuracy issues and rectify any identified issues in consultation with the
  relevant team.
• Overseeing the link between GFA’s data collection and reporting systems to ensure that
  integrations remain intact and are updated immediately in response to any
  systems updates/upgrades.
• Collaborate with the GFA System Manager to assess and manage the implications of new or
  updated forms and assessments on data integration and reporting requirements,
  ensuring continuous reporting remains accurate and consistent.
• Ensure any changes to client forms and assessments (owned by relevant business areas),
  are implemented appropriately and their impacts on dashboards and reporting are
  understood and managed.
• Undertake service demand analysis using the needs assessment tool for internal
  organisational requests and escalate any data quality or functionality issues
  to support continuous improvement of the tool in partnership with the future Evaluation & Insights Specialist and Director, Social Impact & Strategic Projects.
• Operate in accordance with GFA’s data governance and security policies and processes,
  ensuring day-to-day activities align with agreed requirements and standards.

Dashboards and Reporting

• Maintain and update Power BI dashboards, organisational impact metrics, and reporting
  outputs.
• Work with all teams within the organisation to assist with feasibility investigations and development for new impact-focussed data and reporting dashboards in Power Bi, or update existing dashboards, to ensure continuing efficacy and relevance of information presented.
• Extraction of data to support annual, quarterly and ad hoc reporting requirements for
  funders.
• Act as a central point of coordination for service data requests from Clinical,
  Programs, Client Experience, Philanthropy and Marketing teams.
• Proactively, and/or upon request, extraction and collation of relevant data from various
  internal systems to assist the Programs, Clinical, and other GFA teams to continuously improve service delivery, identify and resolve issues, or inform organisational decisions.
• Contribute data and updates for social impact fact sheets, organisational impact metrics,
  the GFA annual report and external reporting, and ensure consistency of reported figures across different publications and time periods.
• Support the preparation of service datasets for internal reporting and approved
  external partners (e.g. research or reporting bodies), ensuring data quality,
  completeness and adherence to agreed specifications.
• Maintain familiarity with core systems used for service reporting (e.g. CareRight, Power
  BI, SurveyMonkey).

Documentation and Governance

• Maintain clear documentation of data definitions, data sources and reporting logic.
• Support audit, evaluation and compliance processes by providing accurate underlying
  data.

Selection Criteria

Essential:

• Demonstrated experience producing routine reports and dashboards (e.g. service activity,
  performance reporting, impact snapshots/fact sheets), including practical experience creating and using Power BI dashboards (and/or similar reporting tools).
• Demonstrated experience extracting, cleaning, validating and maintaining datasets, with a
  strong attention to detail and commitment to data quality.
• Working knowledge of best-practice data management processes (data integrity, version
  control, documentation, audit trails, secure handling of information), ideally within a health care setting.
• Experience coordinating data and reporting needs with multiple internal teams and stakeholders including the ability to clarify requirements and translate them
  into accurate reporting outputs.
• Ability to identify and troubleshoot data issues (e.g. missing/inconsistent data, reporting anomalies) and work with relevant teams (including system/IT support) to resolve them.
• Strong analytical skills with confidence in basic qualitative and quantitative analysis (e.g. trends, counts, rates, comparisons) and presenting findings clearly for non-technical audiences.
• Comprehensive understanding of the integration of data between IT systems and experience with solving data-related issues that arise from that integration.
• Clear written communication skills, including excellent problem solving, analytical and report writing skills.
• High level of organisation and time management, with the ability to manage competing
  reporting deadlines, work with minimal supervision, and operate effectively both independently and as part of a team.

Desirable:

• Experience working with practice management systems, CRMs or integrated reporting
  environments (e.g. understanding how data flows between systems and into dashboards).
• Previous experience in the NFP sector would be an advantage but not required.
• Experience with the development and use of logical frameworks would be an advantage but
  not required.

What We Offer

• Purpose & Impact: Shape the experience of thousands of parents across Australia during one of life’s most vulnerable transitions.

• Growth Environment: Work within a rapidly growing organisation focused on national service expansion, innovation, and scale.

• Values-Led Culture: Collaborate with passionate, professional, and compassionate colleagues.

• Flexibility & Balance: Enjoy hybrid working arrangements that support work–life balance.

• Wellbeing Focus: Access dedicated wellbeing days to recharge and prioritise your wellbeing.

• Attractive Benefits: As a not-for-profit organisation, Gidget Foundation Australia offers attractive salary packaging benefits, enabling eligible employees to increase their take-home pay. This includes up to $15,900 per annum in tax-free salary packaging, plus an additional $2,650 per annum for meals and entertainment, in accordance with ATO guidelines. These benefits are offered in addition to competitive remuneration, superannuation, and flexible working arrangements where applicable.

Terms of Employment

This is a permanent 0.6 FTE hybrid position, with at least two days required onsite, in North Sydney. This position is initially offered as a 2-year contract, aligned with grant funding, with the potential for extension subject to continued funding.

Prior to appointment, where applicable, GFA employees are required to provide evidence of:

• Criminal record check

• Working with Children Check

• Applicable qualifications or experience

Child Safe Principles

GFA is a Child Safe organisation which complies with the National Principles for Child Safe Organisations. All Staff, contractors and volunteers are expected to comply with these principles.

Work Health & Safety (WHS)

Gidget Foundation Australia is committed to providing
a safe, healthy, and supportive workplace. All employees share responsibility
for promoting wellbeing, following WHS policies and procedures, and reporting
hazards or incidents to help maintain a positive and safe working environment
for everyone.

Safety and Quality Improvement Responsibilities

All GFA workers are expected to participate in review, evaluation and continuous quality improvement activities within their operational parameters. GFA workers are also expected to comply with applicable legislation, professional standards and accreditation requirements.

Diversity & Inclusion Principles

Gidget Foundation Australia is committed to creating a diverse and inclusive workforce that represents the communities we support across Australia. We encourage people of all backgrounds, those with a disability, Aboriginal and Torres Strait Islander people and those who identify as LGBTQI+ to apply.

Applications will be reviewed as received, we strongly encourage interested applicants to apply as soon as possible.