Mplus

Data Quality Analyst

Mplus  •  Remote  •  13 days ago
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Job Description

This position supports a key initiative to improve the accuracy, consistency, and reliability of the company’s customer master database. The role focuses on executing data cleansing activities, resolving duplicates and aligning customer records with newly defined data standards and procedures.

Main duties:

  • Identify and resolve duplicate records across the database
  • Standardize and align customer names and attributes with new internal procedures and data governance rules
  • Perform data cleansing, validation, and enrichment activities
  • Analyze data inconsistencies and propose corrective actions
  • Collaborate with internal teams to ensure accurate data entry and maintenance
  • Support the implementation of data quality standards and best practices
  • Document processes and findings throughout the project lifecycle

What we expect from you:

  • Advanced knowledge of the English language
  • Proficiency in Microsoft Excel
  • Strong attention to detail

What you will get from us:

  • Regular shifts, 9 am to 5 pm
  • Hybrid model of work
  • Opportunity to develop skills through training
  • Work in a large, international team
  • Work in modernly equipped offices located in the heart of the business centre in New Belgrade

Note This is a 6-months position

If you want to give yourself a try in the new role, apply with your CV in English and join us!

Only shortlisted candidates will be contacted. Good luck!

Mplus

About Mplus

Mplus is a European leader in business process and technology outsourcing (BPTO). It operates as part of the BOSQAR INVEST group, serving as its BPTO vertical, which includes the parent company, M Plus Croatia d.o.o, along with its subsidiaries.

Mplus successfully integrates the dynamic industries of contact centers, information technology, and employment services to address global challenges in customer support. Through its innovative business model, Mplus has built a diverse portfolio of clients, including leading European and global telecommunications, financial, technology, energy, logistics, and consumer goods companies.

With operational centers across 42 sites in 13 countries, the Mplus community comprises over 12,800 employees who deliver top-notch customer experiences in over 32 languages.

In addition to its presence in Croatia, Mplus operates in markets including Bosnia and Herzegovina, Georgia, Germany, Hungary, Romania, Serbia, Slovakia, Slovenia, Spain, Turkey, the UK, and the USA.

Mplus has an in-house technology division, which brings together the tech companies within the BPTO group. Their wide range of products, services, and consulting solutions is carefully designed to transform how companies interact with their customers and manage their processes, offering cutting-edge tools to enhance customer experience, optimize operations, and embrace digital transformation.

Industry
Consulting & Advisory
Company Size
1,001-5,000 employees
Headquarters
Zagreb, HR
Year Founded
Unknown
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