Job Description

Join Team FSSI and Become an Employee-Owner!

Who We Are:

FSSI has been a trusted leader in document outsourcing and communication solutions for over 45 years. We serve a wide range of Fortune 500 companies in the financial, banking, insurance and billing industries across the U.S.

We are currently looking for a Data Processor to join our team in Orlando, Florida. The position supports high-volume print and mail production by receiving, preparing, and processing client data files for daily, weekly, monthly, and ad hoc jobs. This role is responsible for ensuring data accuracy, meeting production deadlines, and coordinating closely with internal teams to keep work moving through the print and mail pipeline. The ideal candidate is detail-oriented, reliable, and comfortable working in a fast-paced, deadline-driven production environment.

Schedule: Monday – Friday, 9:00 am – 5:30 pm. The position is 100% onsite.

Overtime can occur as needed during the week and occasionally on weekends.

Your Essential Duties:

• Process incoming client data files according to established workflows and production schedules.
• Review job logs, file transfers, and process completion status to ensure data integrity and job accuracy.
• Prepare, validate, and load data files (e.g., PDF, DAT, index files) to ensure accuracy and completeness prior to print and mail production.
• Perform quality checks on data files and job outputs to confirm client-specific requirements are met.
• Investigate and troubleshoot common problems such as missing files, job errors, or delays.
• Track and log job performance, errors, and completion status using defined checklists and procedures
• Communicate job status and processing results clearly and proactively to internal teams (Operations, Development, Account Management Teams).
• Escalate issues appropriately when problems may impact production timelines or downstream workflows
• Maintain and update department documentation, operational instructions, and workflow logs.
• Follow established procedures for quality assurance, file handling, and client-specific requirements.
• Support cross-training and onboarding of new team members as needed.
• Assist with overtime coverage during peak production periods, including month-end and seasonal workload increases.

Requirements

What You Bring (Requirements):

• High school diploma or GED required.
• 1+ years of experience in a data processing or computer operations environment. Experience in a print/mail production environment preferred.
• Experience with job ticketing systems, file processing software, or batch scheduling tools.
• Ability to learn custom job control tools and scheduling software used in production environments.
• Proficient in Microsoft Excel and Windows-based tools.
• Strong communication, attention to detail, organization, and multi-tasking skills.
• Demonstrated reliability, professionalism, and strong work ethic.
• Willingness to work occasional off-hours or weekends for shift coverage or project needs.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to use hands and/or fingers to grasp, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to lift and/or move up to 10 pounds. Specific vision required by this job include close vision, distance vision, peripheral vision, and focus adjustments.

Benefits

Why Join Us?

· Employee Ownership through our Employee Stock Ownership Plan (ESOP): When you join our team, you’re not just an employee—you become an employee-owner, sharing in the success of our company and shaping its future.

· Culture of CARE for our Employees: We go beyond traditional health and wellness programs, offering in person and virtual Care Partners whose only mission is the health and happiness of our employees and their families.

· Industry Leadership: FSSI is a technology-driven leader in document services, focused on providing best-in-class services and dedicated to utilizing industry-leading software and equipment.

Benefits include:

• 401(k) & Roth + Employee Stock Ownership Plan
• Medical, Dental, Vision & Life Insurance
• Vacation, sick leave and paid holidays – including your birthday!
• Employee Assistance & Care Programs
• Additional perks & employee award programs

Ready to grow with us? Apply today!