Job Description

As a Data Platforms SRE, you will execute operational tasks and resolve issues using runbooks and escalation paths. This role is critical to maintaining the stability and performance of IQVIA's enterprise data platforms, which require engineering expertise for efficient management. You will work within the Governance Team's operational framework to ensure platforms remain secure, audit-ready, and cost-optimized by default. Your responsibilities encompass four key operational areas that directly support platform health and user productivity.
Key Responsibilities
Identity and Access Management: Process onboarding and offboarding tickets, add or remove users and accounts, reset credentials and permissions, and execute access requests for specific catalogs, schemas, tables, or external locations in line with defined controls .
Technical Support: Triage incidents, check logs for errors, provide first responses to user requests, and escalate when needed with clear evidence including logs, timestamps, and reproduction steps.
Monitoring and Housekeeping: Perform daily and weekly checks of platform dashboards to catch runaway queries, oversized clusters, or job loop errors before they generate excessive costs. Track basic cost and usage signals, and help clean up idle or unused resources following established guidance.

Governance Implementation: Support the implementation and improvement of the Governance framework and policies, build script and automation, policies control and provisioning within the Data Platforms, supporting FinOps and best practices implementation.

Documentation: Update operational documentation and ensure ticket notes are professional, specific, and customer-visible as required by support guidelines. Maintain knowledge base articles and troubleshooting guides to meet objectives for customer request fulfillment and issue resolution.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.