About this role
The VP – Data Platform Managed Services & Operationsprovides hands-on operational leadershipfor enterprise data platforms, including ETL/ELT pipelines, orchestration frameworks (e.g., Airflow), streaming platforms, and Snowflake workloadsoperatingon cloud platforms (AWS, Azure, GCP) The role combines strong troubleshootingexpertisewith a transformation mindset, driving SLA adherence, platform stability, and continuous improvement A key focus is on modernizing operations through automation andAIassistedmonitoring, enabling proactive, scalable, and resilient data platform support while leading a small, globally aligned operations team.
Key Responsibilities
Operational Ownership
Lead daily production operationsfor ETL/ELT pipelines, orchestration frameworks, streaming systems, and Snowflake workloads.
Act as the first escalation pointfor L1/L2 incidents, ensuringtimelytriage, mitigation, and communication.
Execute and oversee pipeline reruns, data validations, reconciliations, and operational checksin line with defined runbooks.
Ensure consistent SLA adherencefordata availability, freshness, and incident response.
Monitoring & Observability
Ensure effective use of monitoring, alerting, and observability toolsto proactivelyidentifyoperational risks.
Apply strong troubleshooting and diagnostic skillsto investigate alerts, data delays, pipeline failures, and quality issues,identifyingroot causes across orchestration, compute, storage, and dependencies.
Monitor trends in data latency, and data quality, escalating systemic risks whererequired
Incident & Problem Management
Coordinate incident response activities, including impact assessment, root cause investigation support, andpostincidentdocumentation.
Work closely with engineering teams to handoff complex issuesandvalidatefixes.
Track recurring failures and data quality issues, contributing to RCA and corrective actions
Team Leadership
Lead, coach, and support Analysts and Associatesduring shifts and handovers.
Assign work, manage priorities, and ensure coverage across operational hours.
Supportonboarding ofnew team members and reinforce operational best practices
Operational Improvement
Identifyopportunities to reduce manual effortthrough scripting, automation, and process improvements.
Maintain and improve runbooks, checklists, and operational documentation
Supportonboarding ofnew pipelines and use cases byvalidatingoperational readiness
Clientfacingcommunication (incidents & onboarding)
Act as a trusted operational contact for clients during onboarding,golives, and production incidents, clearly communicating platform readiness, SLAs, risks, incidents, and remediation plans, and translating complex data platform, Snowflake, and orchestration (Airflow)topics into concise,clientreadyupdates through transition to steady state.
Required Skills & Qualifications
Solid understanding of data platforms, including data lakes, data warehouses, streaming, and Snowflake.
Handson experience supporting ETL/ELT pipelines and orchestration tools (e.g., Airflow).
Practical knowledge of monitoring, alerting, and observability concepts.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.
BlackRock is a global asset manager and technology provider dedicated to helping more and more people experience financial well-being.
We help millions of people invest to build savings that serve them throughout their lives. We always start with our clients’ needs and look to offer them more quality choices for how and where to invest their money.
Our global investments platform offers our clients access to the world’s markets while making investing easier and more affordable. And with offices in more than 40 countries, our global expertise helps them navigate changing markets to stay ahead of the curve.
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