Job Description

• Evaluate, analyze, and recommend improvements to product design, maintenance, and operational performance.
• Support the development of new products and drive performance enhancements and cost improvements.
• Assess and recommend new materials to support product design changes.
• Conduct technical analysis of competitive products, services, and patents.
• Serve as a technical escalation point for Tier 2 SMEs, providing advanced analysis and resolution of complex issues.
• Comply with all NOV and HSE policies and procedures.
• Perform additional duties as assigned by the COE Technical Leader.

• Provide advanced technical product support to global SMEs delivering 24/7 support to internal and external customers.
• Lead and support training and competency development programs for Tier 2 technicians and engineers.
• Identify and analyze product reliability trends to inform performance improvements.
• Deliver structured technical feedback to Product Engineering on product performance and reliability.
• Review and support Product Notifications (PNs), including planning, implementation, tracking, and reporting.
• Prepare technical reports with damage assessments and recommended corrective actions based on field data and customer reports.
• Coordinate with internal and external specialists to resolve complex technical issues.
• Maintain strong collaboration with Global Product Engineering and related teams.
• Partner across business lines to deliver “Service Above All.”

• Technical diploma or equivalent combination of education and experience.
• 4+ years of relevant experience (e.g., Field Service, Technical Support, Field Engineering, I&C, eHawk, AM Projects).
• Strong technical analysis and report writing skills.
• Ability to work effectively across multinational teams and time zones.
• Advanced ability to read and interpret mechanical, electrical, and hydraulic drawings.
• Capability to troubleshoot complex, cross-disciplinary technical issues.

• Participate in customer meetings; assess technical issues, provide recommendations, and document outcomes.
• Develop technical work scopes and recommend specialized tooling.
• Review and optimize spare parts lists and inventory strategies.
• Support FATs (Factory Acceptance Tests).
• Contribute to training materials, competency frameworks, and assessments.
• Evaluate new products, tools, and services and provide recommendations.
• Support leadership in assessing team competency and assigning work based on complexity and urgency.
• Act as backup for the COE Technical Leader when needed.
• Generate and manage reports analyzing operational activities and performance.
• Utilize systems such as Rig Office, Team Center, Glovia, Oracle, and PIMS.
• Ensure compliance with ISO 9001 and NOV quality management standards.
• Apply root cause analysis methods (e.g., 5 Whys, Fishbone) to troubleshoot failures.
• Support remote upgrades and adhere to NOV best practices.
• Understand NOV equipment taxonomy, failure modes, and diagnostic techniques.