Job Description

We are looking for a talented Data Operations student to join our Data team!

In this role, you will play a vital role in monitoring system performance and ensuring smooth operations. You will be responsible for flagging and solving incidents, prioritizing issues, and collaborating with R&D, Delivery, and Customer Partner teams

The role includes, 2-3 shifts a week, including nights shifts & weekends.

About Us

Voyantis is the pioneer in the emerging space of enabling growth teams to acquire, engage, and retain their most valuable customers, based on fusing per-customer LTV predictions with prescriptive AI.

Voyantis was founded in 2020 on the premise that market fundamentals are shifting companies worldwide from growth-at-all-costs strategies to efficient and responsible growth practices, with a focus on improving Unit Economics. With a bold mission to leverage AI to reimagine the whole Growth process, to streamline this transition and ensure its sustainability, Voyantis eliminates the guesswork from customer value creation, empowering leaders with actionable strategies and tactics to acquire, nurture and retain the high-value customers their businesses really need, with the actions and the timing that would be most impactful to achieve their goals.

Leading companies like Miro, Rappi and Moneylion rely on Voyantis to effectively apply these predictions. They use Voyantis to drive high-value customer acquisition on platforms like Google and Meta, optimize incentives through Salesforce and Braze, and perfectly time upsells, resulting in a 20%-40% ROI uplift.

Voyantis is well-backed by top VCs such as Target Global and SquarePeg. The company has tripled in size annually over the past two years and now boasts a team of 70 with offices in California, New York and Tel Aviv.

Responsibilities

• Monitor system performance and operations to ensure they meet performance and availability standards.
• Flag and solve urgent incidents, escalating complex issues to appropriate teams when necessary.
• Prioritize incidents based on urgency and impact, ensuring timely resolution.
• Collaborate with R&D, Delivery, and Customer Partner teams to address operational issues and improve processes.
• Implement monitoring-related processes, such as on-Call playbooks and reports, to ensure consistency of service level and ensure SLAs are met.
• Prepare and provide regular status updates and reports on system performance and incident management.

Requirements

• Availability for 2–3 shifts per week, mainly nights and weekends.
• High proficiency in English — both spoken and written.
• Currently pursuing a technical Bachelor’s degree (2nd/3rd year) in Industrial Engineering, Information Technology, or a related field, with approximately 3 semesters remaining
• High proficiency in English — both spoken and written - must.
• Proficiency in SQL; ability to write complex queries is an advantage.
• Strong problem-solving skills with the ability to prioritize and resolve issues effectively.
• ability to use AI tools to independently investigate issues, find solutions, and optimize workflows.
• Excellent communication skills and ability to collaborate with cross-functional teams.
• Detail-oriented, with the capacity to handle multiple tasks and respond quickly in urgent situations.
• Experience with any of the following is advantage: Python scripting and Git, Logs and Monitoring systems.