Job Description

Data Operations Specialist tags the data as Intents or Entities to improve AI’s understanding and is responsible for reviewing AI’s past conversations and reporting bugs.

• Lead the continued evolution of Impel’s product team by helping to establish world class product development practices and improve performance against goals and the company roadmap.
• Operate as a player/coach to develop, mentor, and scale the product management organization and continue to drive the adoption and use of agile best practices across the product and engineering organization.
• Establish a framework that allows for rapid experimentation and optimization of products and tools.
• Help to establish data driven product design and implementation that will drive towards our North star vision of building a virtuous cycle between the merchandising and data platform products.
• Define the strategy and roadmap for data and shared services platforms used by enterprise and ecosystem partners.
• Oversee the Client Engineering function within the organization
• Work with customers and partners to regularly collect feedback and drive the evolution of features against a rapid delivery timeline.
• Steer and prioritize the product portfolio in conjunction with strategic priorities and roadmaps.
• Ensure timely delivery of platform applications & features to the market

Other

• Maintains confidentiality of work-related issues, records, and company information.
• Demonstrates a commitment to Diversity, Equity and inclusion by treating everyone with respect and dignity, ensuring all voices are heard and advocating change.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multitask and thrive in a fast-paced (dynamic) environment.
• English (Level B2 - C1).
• Analytical Thinking.
• Experience in Customer Service will be a plus.