Job Description

Introductory Marketing Language:

As a Data Operations Associate in Foreign Exchange Operations, you’ll play a critical role in safeguarding the settlement lifecycle by authenticating SSIs, maintaining precise client reference data, and resolving exceptions quickly. You’ll partner across Operations and internal stakeholders to prevent payment errors and reduce financial and reputational risk through strong controls, sound judgment, and proactive escalation. This role offers hands-on exposure to market products across FX, fixed income, and derivatives while operating within global funds transfer policies and regulatory requirements. If you’re detail-driven, client-focused, and thrive in a fast-paced environment, you’ll have a direct impact on operational excellence and client outcomes.

As a Data Operations Associate on the Foreign Exchange Operations team you will support daily settlement activities by creating, authenticating, and maintaining Standard Settlement Instructions (SSIs) and client reference data. This role partners closely with internal teams to resolve inquiries and exceptions, proactively identifies and escalates potential payment risks, and ensures all activity adheres to global funds transfer policies and regulatory requirements. The ideal candidate brings strong market product knowledge (FX, FI, derivatives), exceptional attention to detail, sound judgment, and a client-first approach, along with excellent communication, organization, and prioritization skills.

Job responsibilities:

• Authenticate settlement instructions by completing external callback verification to ensure accuracy and control.
• Create, update, review, and approve Standard Settlement Instructions (SSIs) in line with established procedures and governance.
• Maintain high-quality client reference data, ensuring records are complete, current, and consistent across systems.
• Proactively identify, investigate, and escalate potential payment risks or errors, helping protect clients and the firm from financial and reputational impact.
• Deliver responsive, solutions-oriented support to internal partners and clients while adhering to global funds transfer policies and applicable regulatory requirements.
• Monitor workflows and controls with strong risk awareness, resolving breaks and exceptions quickly and efficiently.
• Collaborate across Operations teams to research inquiries, resolve escalations, and drive timely outcomes.
• Apply knowledge of financial markets and the securities industry to support accurate settlements and issue resolution.
• Demonstrate ownership and accountability for tasks, follow-through, and end-to-end outcomes.
• Use strong judgment, analytical thinking, and problem-solving skills to manage moderately complex scenarios and recommend actionable solutions.

• Uphold high standards of integrity and attention to detail, ensuring accuracy, compliance, and ethical conduct in settlement and payment processing.

Required qualifications, capabilities and skills:

• A high-level sense of ownership and responsibility
• Excellent Client focus and Customer care working practices
• Effective communication and interpersonal skills
• Accountable for team delivery of excellent customer service
• In-depth understanding of financial markets and Principal Collateral business
• Excellent communication skills, both written and oral, including the ability to interact with all levels of the organization
• Flexibility to adjust to business needs

• Exceptional time management, organizational skills, and effective prioritization skills

Preferred qualifications, capabilities, and skills:

• Understanding of SWIFT MT message standards for MT103 and MT202 message types

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.