Vodafone

Data & Operations Analyst

Vodafone  •  Budapest, HU (Remote)  •  12 days ago
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Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are looking for a highly analytical and detail oriented Data & Operations Analyst to support our rapidly growing wholesale roaming business. You will play a key role in managing customer portfolios, ensuring data integrity, supporting deal execution, and acting as a central coordination point between internal teams and external partners.
This role is ideal for someone who enjoys working with data, and is comfortable taking ownership of complex, multi step processes.

What you’ll do

  • Traffic & Data Analysis
    • Analyze monthly and daily traffic data to identify anomalies and trends.
    • Validate data integrity, including rates, deal terms, and settlement inputs.
    • Load verified traffic into calculation files and maintain forecasting models for customer year end financial positions.
  • Database & Portfolio Management
    • Build, update, and manage internal databases tracking deal performance, expirations, signatures, and settlement progress.
    • Maintain and enhance Excel- and Power BI–based tracking tools used across the wholesale team.
  • Data Visualization & Reporting
    • Prepare clear, digestible performance dashboards and presentations using Power BI, PowerPoint, or Excel Pivos.
    • Present insights to internal teams, and to customers with a strong narrative and business context.
    Cross Team Coordination & Customer Interaction
    • Act as a communication bridge between Wholesale, Settlement, and Customers.
    • Participate, even lead in customer calls, follow up on action items, and ensure timely execution of requests.
    • Track settlement progress and present updates to customers.
    • Monitor portfolio expirations and notify negotiators of upcoming deadlines.
  • Deal & Email Management
    • Manage customer portfolios in internal systems and outlook.
    • Send deal notifications, proposals, and updates accurately and on time.
    • Conduct periodic portfolio checks to identify and correct errors.
    • Support onboarding of new customers as the business scales.
  • Traffic Seasonality & Steering Analysis
    • Perform biweekly traffic flow checks to identify steering, seasonality effects, and market specific anomalies.
    • Notify negotiators immediately in cases of significant traffic shifts or blocking.
    • Conduct periodic steering analyses to validate customer configurations and detect leakages.
    • Learn and apply complex analytical processes with precision.

Who you are

• Intermediate Excel skills (formulas, lookups, data cleaning, structured files).
• Comfort with Outlook and handling high volume, information dense email communication.
• Basic Power BI knowledge (navigating and presenting dashboards, loading data).
• Strong analytical mindset with high attention to detail.
• Ability to work both independently and collaboratively with multiple teams.
• Fluent English, both written and spoken, for daily customer and team interaction.

Nice to Have
• Experience in roaming, or wholesale environments.
• Familiarity with forecasting, financial modeling, or operational analytics.
• Experience presenting visualized information to customers, and teams.
• An interest in learning new and evolving processes

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

  • Exposure to complex, international finance operations within a global organisation.
  • Opportunities to influence decision-making through high-quality financial insights.
  • Collaboration with diverse, cross-functional and multicultural teams.
  • A role that supports continuous learning, process improvement and professional growth.
  • A workplace that values inclusion, trust and shared success.

In return we provide you with

  • A dynamic environment where innovative ideas are always welcome
  • A collaborative community where your professional goals and work are supported by a diverse team
  • Access to internal trainings through Vodafone University and external trainings via other providers
  • A supportive internal coaching and mentoring culture
  • Opportunities to participate in company activities and Vodafone Foundation events
  • Corporate assets including a laptop and mobile phone with One Business Mobile Superior subscription (unlimited voice, text message, and data within the EU)
  • Cafeteria package
  • Private Medical Services
  • Employee Assistance Program to support your wellbeing and mental health
  • Life and accident insurance
  • You can work remotely overseas for 20 days a year
  • 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
  • You and your family members can enjoy several discounts from our partners
  • You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week

What skills you will learn

  • Advanced financial analysis, forecasting and performance management techniques.
  • Best practices in financial controls, compliance and risk management.
  • Process optimisation and automation within a large-scale finance environment.
  • Stakeholder engagement and consulting skills in a global corporate context.
  • Enhanced capability in enterprise finance systems and reporting tools.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Vodafone

About Vodafone

At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us.

Through our technology we empower people, connecting everyone regardless of who they are or where they live, we protect the planet and help our customers do the same.

But we’re not just shaping the future of technology for our customers – we’re shaping the future for everyone who joins our team too. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable, more inclusive world.

If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities and support to help you belong and make a real impact.

#TogetherWeCan

Industry
Telecommunications
Company Size
10,000+ employees
Headquarters
London, GB
Year Founded
1982
Website
vodafone.com
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