Job Description

The Hiller Companies, LLC has an immediate opening for Data Migration Specialist. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.

The Data Migration Specialist is responsible for supporting the implementation, maintenance, and optimization of assigned business software systems with a strong focus on data implementation, system configuration, and end-user support. This role works closely with internal stakeholders and operational teams to ensure accurate data migration, system functionality, issue resolution, and user adoption. The analyst serves as a key support resource through helpdesk operations, troubleshooting system issues, documenting processes, and assisting users with day-to-day software utilization.

Work Location: This is a US based remote role with roughly 20% travel required.

Pay Range: $57,000 - $92,000. This pay range is a nationwide market range and represents a broad range of compensation for this role across the country. The final offer for this position will be determined by factors including geographic location, experience, skills and education.

Key Responsibilities:

• Assist with software implementation projects, including data preparation, data imports, validation, and system configuration activities.
• Support data integrity initiatives by reviewing, auditing, and correcting system data to ensure accuracy and consistency across platforms.
• Collaborate with business stakeholders to gather operational requirements and assist in translating business needs into system solutions.
• Analyze workflows, processes, and system usage to identify opportunities for improved efficiency and user experience.
• Provide Tier II helpdesk support by troubleshooting application issues, responding to user inquiries, and resolving software-related problems in a timely manner.
• Monitor and manage helpdesk tickets to ensure service level expectations and response times are met.
• Escalate complex system issues appropriately while maintaining communication with end users regarding status and resolution.
• Assist users with system navigation, functionality questions, reporting needs, and troubleshooting best practices.
• Assist with testing system enhancements, upgrades, integrations, and bug fixes to validate functionality and accuracy.
• Work collaboratively with developers, vendors, operations teams, and senior analysts to support system enhancements and implementations.
• Assist in monitoring system performance and identifying areas for optimization or process improvement.
• Support recurring audits and reporting initiatives related to system usage, data quality, and operational compliance.
• Other duties as assigned.

Qualifications

What We Are Looking For:

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related preferred.
• 1+ years experience as a Business Applications Administrator or in a related role
• Experience supporting enterprise business systems, ticketing platforms, or operational software environments preferred.
• Experience working with data imports, spreadsheets, reporting, or system configuration is a plus.
• Strong analytical and problem-solving skills with the ability to troubleshoot software and data-related issues effectively.
• Ability to manage and prioritize multiple helpdesk requests, projects, and operational tasks in a fast-paced environment.
• Strong attention to detail with a focus on data accuracy and process consistency.
• Basic understanding of software implementation processes, system integrations, and data management principles.
• Ability to communicate technical information clearly and effectively to both technical and non-technical users.
• Strong customer service mindset with the ability to support users professionally and efficiently.
• Proficiency with Microsoft Office applications, particularly Excel, for data review and analysis.
• Strong organizational and time management skills.
• Willingness to learn new software systems, technologies, and business processes.
• Ability to maintain confidentiality and handle sensitive business information appropriately.

Physical Requirements:

• Majority of work is performed in an office setting with prolonged periods of sitting and computer usage.
• Requires visual acuity to review system data, troubleshoot issues, and analyze reports and documentation.
• Occasional travel (20%) for training, implementation support, or business meetings may be required.

Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant.

We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly and Make It Fun.

Most employee benefits start from the first day of employment, including:

• Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education
• Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off
• Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs
• Career advancement potential within a growing company.

Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.