Job Description
As a Data Migration Specialist you will play a key role in transferring customer data from legacy systems and spreadsheets into structured and usable datasets within our platform. This is a customer-facing role that requires technical proficiency, a keen eye for detail, and strong communication skills. You will work closely with onboarding, support, product, and engineering teams to ensure clean, timely, and accurate data migrations for new customers.
Duties and Responsibilities
- Review customer data (CSVs, spreadsheets, software databases) to assess structure, quality, and completeness
- Map legacy data fields to our platform’s schema using internal tools, AI tools (such as ChatGPT), or custom scripts
- Transform, clean, and normalize customer data for migration into the platform
- Execute and validate data imports in customer environments to ensure accuracy and completeness
- Identify and troubleshoot errors throughout the migration process
- Manually enter data where automation is not feasible
- Become a product expert capable of setting up configurations on behalf of customers
- Coordinate with onboarding specialists and customers to collect requirements and resolve data issues
- Communicate migration status, clarify data concerns, and ensure customers understand field-level discrepancies
- Collaborate with product and engineering teams to report bugs and suggest tooling improvements
- Document migration processes and maintain internal guides to ensure consistency and scalability
Requirements
- 3+ years of experience in data migration, data analysis, business intelligence, or a similar technical role
- Proficiency in handling spreadsheets, CSV files, text encoding, date formats, and data cleansing techniques
- Experience working with SaaS platforms, CRM, ERP, or customer-facing data workflows
- Strong analytical and problem-solving skills with exceptional attention to detail
- Excellent written and verbal communication skills
- Experience working in customer-facing or onboarding roles is a plus
- Knowledge of SQL and at least one scripting language (e.g., Python) is preferred
- Understanding of data privacy regulations (e.g., GDPR) is a plus
- Familiarity with project management and collaboration tools such as Notion, Jira, and Slack
Success Metrics
- Percentage of migrations completed within the designated SLA (e.g., 5–7 days for Tier 1 clients)
- Accuracy of migrated records and field mappings
- Customer satisfaction scores (CSAT, NPS) post-onboarding
- Positive internal team feedback on collaboration and adherence to process
Benefits
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
- Permanent remote work flexibility
- Paid Time Off
- Health Maintenance Organization (HMO) coverage
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.
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