Job Description

Job Title: Data Management Specialist

Location: Onshore

Employment Type: Full-Time

Reports to: Sr Data Management Manager

About the Role

We are seeking a Data Management Specialist to serve as a dedicated resource supporting Enterprise Customer Communication (ECC) - Join the Bank (JTB) data needs, with a targeted focus on advancing data provisioning capabilities for our customer communication platforms, Zeta Marketing Platform (ZMP) and Pega.

Key Responsibilities

• Business Engagement & Requirements: Partner with business stakeholders to gather, define, and maintain data quality requirements and specifications.

• Data Research / Analysis: Develop deep understanding of data concepts; gather data requirements; define file specifications; design and build data feed processes; and create extract queries.

• Data Development & Integration: Design, modify, and develop new or existing data feeds to support the integration of new data metrics and evolving business requirements.

• Automation: Partner with technology teams to enable scheduling and automation of new data processes.

• Data Governance & Stewardship: Support the management of data availability, usability, integrity, security, and privacy across the enterprise.

• Data Quality Management: Establish and maintain process controls to ensure data integrity and operational stability.

• Metadata & Documentation: Develop and maintain metadata, including data lineage, transformation rules, data dictionaries, ZMP User Guide, ZMP Training, glossaries, and repositories; ensure adherence to naming standards and definitions.

• Data Analysis & Modeling: Apply a strong understanding of data models, relationships, mapping lineage, and business rules to support data solutions.

• Testing & Validation: Develop detailed test strategies and plans; perform testing, validation, and quality assurance of data and data management capabilities.

• Issue Resolution: Conduct root cause analysis and resolve data issues impacting data feed processes.

• Knowledge Management: Gather and document enterprise data knowledge using established tools, processes, and workflows to ensure ongoing relevance and accessibility.

• Taxonomy & Governance Frameworks: Assist in designing, maintaining, and governing taxonomies to ensure alignment with data and content structures.

• Data Integration & Change Support: Contribute to data integration, migration, and change initiatives, ensuring adherence to data standards and governance practices.

• Production Support: Perform ongoing monitoring and support of production data feeds to ensure reliability and performance.

Qualifications

Required Skills & Experience:

• Strong understanding of consumer banking/financial products and associated business processes
• Experience in data discovery and analytical work
• Proven ability to collaborate effectively, demonstrate initiative, and contribute within a team environment
• High level of attention to detail

Preferred Skills & Experience:

• Experience with data exploration using SQL and non-SQL tools and techniques
• Background in data design and/or data management
• Familiarity with Agile methodologies

Education, Certifications, and/or Professional Credentials:

• Bachelor’s degree in Business, Finance, Mathematics, Statistics, Computer Science, or a related field, along with 5+ years of relevant experience
  OR
• 3+ years of relevant experience in lieu of a degree

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.