Job Description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Position Profile

As a Data and CIMS Specialist, you will be responsible for overseeing the importing and exporting of data and broader stewardship within CIMS. Your role will involve ensuring the accuracy, privacy, and security of data, and maintaining data management systems, and ensuring compliance with data governance standards and regulations. This position requires a blend of technical expertise, organizational skills, and an understanding of data.

Key Responsibilities:

System Implementation and Maintenance:

• Implement, configure, and maintain data within records management systems.
• Ensure systems meet organizational needs and are compliant with relevant laws and regulations.
• Monitor system/service performance, conduct regular audits, and provide optimization recommendations.
• Lead the testing and new version integration of CIMS and Provide Level 1 Helpdesk support on CIMS
• Offer technical support and troubleshoot system issues as they arise

Data Governance and Compliance:

• Enforce policies and procedures for data handling and records management to ensure compliance with data protection laws.
• Stay abreast of legal and regulatory changes affecting data and records management.

Data Security and Privacy

• Implement security measures to protect data and records from unauthorized access, disclosure, alteration, and destruction.
• Conduct regular risk assessments and coordinate with IT security teams to enhance data security.

Collaboration and Reporting:

• Collaborate with various departments to ensure data needs are met and systems are integrated effectively.
• Prepare and present reports on data and records management activities and system performance to senior management.

Join the A-Team and experience the A-Life!