Job Description

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.

At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.

AI Fearlessly.

The Role:

The overall purpose of this role is to work as part of a multilingual Customer Service team to support different regions focusing on the different BU's.

The Responsibilities:

• Provide a high standard of service to all internal & external customers, by taking responsibility of all queries and orders received through to resolution.
• Build strong relationship with the Business Units being supported in order to deliver an excellent service through both responding to inbound Order & Sales Support related inquiries within SVL & working with the BU’s to streamline processes.
• Deliver a service to our centralised Renewal Sales team through managing all of their inbound queries in relation to renewals due and clarify sales policies and procedures.
• Support our Data Management team to ensure quick turnaround of order and query validation process. (As per agreed service level).
• Liaise with the data management team on a regular basis, ensuring all unclean orders are resolved in a timely manner and are returned to data management team for completion.
• Pro-actively review quarterly activities with the aim of working directly with the Sales, customers and other internal departments to resolve any re-occurring issues and escalations.
• Successfully achieving objectives and targets as set by Supervisor/Manager.
• Adherence at all times to Sarbanes Oxley documented procedures and compliance with audit requirements.
• May involve other administrative tasks as required and also project work involvement.

You Have:

• Education to Leaving Certificate level (or similar).
• Business or other relevant 3rd level qualification desirable.
• Fluent in written and spoken English and any other European language

You Are:

• PC literate.
• Able to multi-task.

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.