Job Description

Registration/Titles Specialist

Ready to build your career? Join our Specialist team working in person at our Tempe headquarters! As a key part of the vehicle ownership journey, you’ll be resolving title cases, processing registrations, and serving customers through their Carvana experience — making the process of owning a car simple, seamless, and unforgettable.

Why join Customer Care?

Your Launchpad to a Carvana Career: We believe in a "Careers Not Jobs" philosophy. Customer Care is our ultimate training ground—strong performance opens the door to frequent pay increases and exclusive internal opportunities across the team, Leadership, Workforce Management, and People Operations. 90% of our leaders were promoted from within - and we can’t wait to see where this opportunity takes you!

The Human Touch, Powered by AI: We are integrating AI into everything we do. You will work alongside an AI co-pilot that handles some administrative work like processing receipts, directing workstreams, and verifying documents. AI extends our abilities, all in an effort to get our customers the paperwork they need to drive their car!

Fast-Track Your Earnings!

Your compensation grows as quickly as your skills do. We start this role at a competitive rate, and by consistently hitting your performance goals, your pay scales up fast:

• Day 1: $16/hr
• Month 3: $16.50/hr
• Month 6: $17/hr
• Month 9: $17.50/hr
• Ongoing: As part of our “Careers Not Jobs” program, you are eligible for an additional merit increase every 90 days.

Stay on track, and you’ll be earning $18+/hr by your one-year work anniversary!

About the Role:

This is a full-time, hourly, in-office role based at our Tempe, AZ headquarters (typically 38–45 hours per week). The role includes potential holiday shifts, along with overtime opportunities based on business need.

In this role, you will own the full journey of vehicle title and registration — from first document review to final transfer. You will be a key contact for customers, DMVs, lienholders, and internal partners, resolving complex title cases, processing registrations, and notarizing customer documents. This is a fast-paced, high-impact position where your work has a direct, visible effect on the customer experience every single day.

In this role, you will:

• Review, process, and complete documentation required to transfer a vehicle title, ensuring all forms are accurate and compliant with state-specific regulations
• Contact customers, DMVs, lienholders, and third parties to collect missing or corrected documents and resolve complex title discrepancies
• Input, cross-reference, and retrieve data across multiple databases and tracking systems with a high degree of accuracy
• Process, finalize, and mail customer registration packets, and interact with state and county government licensing departments through multiple communication channels
• Serve as the voice of Carvana on inbound video calls to notarize customer documents and guide them through their vehicle ownership transition
• Maintain detailed, up-to-date customer records and case notes to keep every handoff seamless
• Partner with peers, vendors, and internal teams across the business to problem-solve in real time and keep cases moving
• Exhibit strong written penmanship for title work and manage assigned caseloads from open to close
• Jump in where needed — special projects, team support, and other duties as the business evolves
• Other duties as assigned

What You Bring:

• Experience: 1–2 years of work experience in an administrative, data entry, or customer-facing capacity, and a genuine passion for getting the details right
• Tech-savviness: Ability to navigate multiple systems like a pro, learn new tools with ease, and troubleshoot effectively
• Resilience & Critical Thinking: You have a high capacity for learning, can adapt quickly to rapid change, and make thoughtful, careful decisions that keep customers and cases moving in the right direction
• Attention to Detail: You enjoy digging into casework — cross-referencing documents, catching discrepancies, and making sure every title transfer is clean and complete
• Notary: Ability to obtain a Remote Online Notary (RON) certification and/or local Notary commission within 90 days. Some states may require additional certification — Carvana sponsors the entire process
• Document Experience: experience with vehicle titles, DMV processes, or government licensing preferred

Investing in You: Benefits & Perks

At Carvana, we know when our people thrive, we all win. That’s why we’ve built a Total Rewards package that goes beyond the basics — designed to support your growth, your well-being, and your success every step of the way.

Financial Well-being:

• Tuition reimbursement for those pursuing a bachelor’s degree and a student loan repayment program for those who already have one
• 401(k) retirement plan with Carvana matching contributions
• Overtime opportunities based on business need
• Employee Stock Purchase Plan and Carvana Shares annual grant program, allowing you to become a Carvana shareholder

Health & Wellness:

• 100% company-paid healthcare premiums for comprehensive medical coverage
• Dental and vision benefits to care for your overall health
• Wellness programs focused on supporting your mental, physical, and financial health
• Pet care savings program because we know your furry friends are family too!

Work-Life Balance:

• Generous paid time off starting with 13 days in your first year, increasing to 20 days in year two and beyond
• 9 company-paid holidays, including your birthday, because we celebrate you!
• And more!

Training

Training (approximately 2-4 weeks) will be paid at the full-time hourly rate! To best set you up for success, we are unable to grant time off during the training period. You will be required to demonstrate proficiency to graduate from training.

Schedule

At Carvana, we thrive in a fast-paced, dynamic, and ever-changing environment. This is a full-time, hourly position with work hours that may fluctuate based on business needs.Our operational hours cover Monday through Sunday, 6am - 6pm. Because your shift could include early mornings, evenings, or required weekend days, open schedule availability is required. All shifts provide two consecutive days off. We have bi-annual performance based shift bids where your schedule may change.

Shift Options: We offer two primary shift schedules:

• 5x8: Five days a week, eight hours per day
• 4x10: Four days a week, ten hours per day

Overtime may be required during peak periods such as tax season.

Legal stuff

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.