Job Description

Responsibilities

• Perform large-scale data cleansing activities to identify and correct inaccurate, incomplete, duplicate or outdated customer records.
• Update and correct customer information across multiple systems in accordance with established data standards.
• Notify customers via SMS/Email/Call for the update of customer information if required as part of the data cleansing process.
• Adhere to defined turnaround times and productivity benchmarks when handling high data volumes.
• Validate customer data by cross-checking system records against supporting documents such as application forms, identification documents, etc.
• Investigate and resolve data discrepancies by reviewing source documents and coordinating with relevant teams when clarification is required.
• Ensure data accuracy, completeness and compliance with internal data governance requirements.
• Maintain a high level of attention to details to minimize data entry and correction errors.
• Handle sensitive customer information in compliance with data privacy, security and confidentiality policies.

Requirements

• Education: Polytechnic Diploma or Degree
• Experience: Preferably minimum 1-2 years of relevant working experience
• IT & Computer Proficiency: IT-savvy with strong in MS Office; ability to work confidently with multiple systems and digital tools

Competencies

• Strong attention to detail and accuracy and stay focus on repetitive, detailed intensive tasks
• Good analytical and critical thinking skills.
• Able to work efficiently in a fast-paced, team-oriented environment.
• Delivers large workloads accurately within agreed timelines and data accuracy