Job Description

Over the past 30 years, we’ve grown from humble beginnings with a single computer to a global technology company (ASX-300 listed company, JIN). Partnering with over 15,000 good causes worldwide and helping raise more than $260 million last financial year. Innovation isn’t just part of what we do; it’s who we are.

We develop cutting-edge solutions empowering our lottery and not-for-profit partners to raise funds for their vital causes. We believe in fostering an environment where talented people can innovate, grow, and have fun.

At StarVale, we specialise in providing lottery management expertise to charities, not‑for‑profits, and hospices across the UK, helping them maximise their impact and fundraising potential.

What you will be doing

As a Data Entry Administrator/Operator, you will work as part of a large team to ensure the

efficient operation of the weekly lotteries. Responsibilities include running the processing

company's mail, entering data into a system, and maintaining correct and up-to-date customer

records, scanning information by an AI OCR scanner. The role involves data entry and verification

for new members, renewals, and payments, as well as managing debit/credit card transactions

and reconciliation.

What Your Day-to-Day Will Look Like

• Data Entry and Verification: You will carry out computer data entry for supporter information, including new members, lottery renewals, cancellations and similar updates. This includes verifying data for accuracy and producing required reports.
• Sorting and Opening Mail: You will be responsible for sorting and opening inbound mail received by the Lottery Office, ensuring all items are handled securely and processed promptly.
• Standing Order Mandates: You will manage the delivery and despatch of Standing Order Mandates to the relevant banks and building societies, ensuring all documents are sent correctly and on time.
• AI Scanning and Data Checking: You will use our AI scanning system to scan supporter forms and check that all data is captured accurately and securely.
• Outbound Mail Despatch: You will handle the despatch of outbound mail from the Company and Lottery Office, ensuring all communications and documents are prepared and sent in line with our procedures.

What You’ll be able to Bring to the Role

• Excellent computer literacy, ability to learn different systems quickly,
• Ability to work under pressure and under tight deadlines,
• Pride yourself on accuracy and attention to detail,
• Operate with a customer service and continuous improvement mindset,
• Demonstrate great communication skills,
• Ability to work in a large, busy team.

Salary: £25,000 per annum, 37.5 hours per week

This position is subject to satisfactory Right to Work in the UK and DBS checks.

Our Ways of Working

At StarVale, we pride ourselves on being more than just a workplace - we’re a big, friendly team that thrives on collaboration and shared purpose. You will join a vibrant group of colleagues dedicated to making a difference - not just for our clients, but for the community as well. To ensure we provide the best support to our clients, this position is full-time and based in our office, with a Monday-to-Friday working pattern.

Why Join StarVale?

At StarVale, our team thrives because we invest in our people. Here’s what you can expect from us;

• 25 days of annual leave, plus public holidays, plus your birthday off
• Ability to purchase additional annual leave
• Commitment to Diversity, Equity, and Inclusion across the employee career journey.
• An Employee Assistance Programme where you can access free counselling and coaching sessions to improve your well-being.
• An annual regional bonus scheme that rewards your contributions, dependent on company performance.
• Free on-site parking is available.

We are a 2026 Circle Back Initiative Gold Employer and commit to responding to every applicant.