Join our dynamic team in Kilburn as a CX Data Consultant where you'll play a vital role in supporting our Sales and Customer Experience functions. This position offers an exciting opportunity to manage master data for new businesses, handle amendments, and process cancellations while working with cutting-edge systems like Salesforce. You'll work on specific data areas, managing case queues and project-based data entry work that directly impacts our customer experience.
Full time permanent position
Competitive salary package and benefits
Supportive and collaborative work environment
Professional development opportunities
Managing specific data areas, case queues in Salesforce with billing updates, pricing adjustments, and PO updates
Processing service agreements, managing cases, and handling project-based data entry work
Maintaining quality and compliance processes for master data management
Ensuring accurate and timely data entry while monitoring master data quality to meet company standards
Building effective relationships across all CX pillars and pushing back on representatives when needed to bridge data operations with customer experience outcomes
2-3 years' data entry experience with strong Salesforce proficiency ( Highly desired ); SAP, Excel, and Google Docs experience desired
Typing speed of 60 wpm with 80%+ accuracy and exceptional attention to detail
Understanding of how data entry impacts customer experience with ability to push back constructively
Outstanding communication skills and demonstrated ability to multitask in a fast-paced environment
Great interpersonal skills and ability to engage positively with internal/external stakeholders
Veolia's AlwaysSafe culture prioritises workplace safety. Shortlisted candidates must be prepared to undertake a full pre-employment medical check (including drug and alcohol screening) and National Police Clearance. We operate a zero tolerance drug and alcohol approach.
At Veolia, we support our people both at work and beyond. Enjoy a comprehensive range of benefits designed to help you thrive, including:
Generous paid parental leave and paid volunteer days
Flexible and hybrid working arrangements
Superannuation contributions on unpaid parental leave
Fitness Passport and discounted health insurance
Employee Assistance Program (Thrive) for you and your family
Car allowances, novated leasing, and vehicle discounts
Bonus and referral programs, plus employee share plan
Ongoing professional development and clear career pathways
Join a team that values your wellbeing, growth, and contribution—while making a real impact on the environment and our communities.
Veolia is committed to fostering a diverse, equitable, and inclusive workplace where everyone is valued and respected. We welcome applications from all backgrounds and provide a safe, supportive, and accessible environment.
If you require adjustments to the recruitment process, please let us know. We conduct recruitment fairly, ethically, and transparently based solely on merit. Candidates with direct or indirect personal/professional ties to Veolia or related third parties must disclose this information.
Discover more about our benefits, culture, and commitment to diversity at anz.veolia.com/careers.
Veolia Australia and New Zealand is a leading provider of environmental solutions across water and wastewater services, industrial cleaning, waste management and resource recovery and energy services.
Veolia employs over 7,000 people across 150+ locations within Australia and New Zealand, working with heavy industry, retail and commercial businesses, governments and communities to deliver innovation and sustainable solutions that are needed today, with the vision for tomorrow. Veolia's divisions also hold certification across Safety AS/NZ 4801, Environment ISO 14001 and Quality 9001.
