Job Description

Schedule-Monday -Friday 8:30-5:00

Key Characteristics, Skills, and Competencies

• Detail-oriented with strong organizational skills.
• Ability to manage multiple tasks and meet deadlines under pressure.
• Dependable, adaptable, and collaborative team player.
• Strong written and verbal communication skills.
• Comfortable navigating online portals, spreadsheets, and secure file transfer platforms.
• Commitment to supporting the mission of improving the lives of individuals and families experiencing health-related social needs.

Responsibilities

1. Referral Processing Support

• Assist with receipt, review, and logging of member referrals from internal departments and Managed Care Plans.
• Ensure timely and accurate data entry into Partners’ database systems and payor platforms.

Data Entry & Record Management

• Create and maintain referral accounts, input contact information, and update referral disposition records.
• Track authorization dates, extensions, and modifications in coordination with the Community Supports Coordinator.

Communication & Outreach

• Provide clerical support for daily communication with Home Care Agencies regarding referral assignments and feedback.
• Make outbound calls to members for outreach, document responses, and upload supporting materials into databases.

Administrative Support

• Prepare reports, dashboards, and spreadsheets to monitor referral status, billing details, and program compliance.

Team Collaboration

• Attend team meetings, trainings, and program-related sessions.
• Liaise with internal teams to ensure smooth coordination of services and accurate documentation.

Customer Service

• Respond to program-related calls, emails, and inquiries from Home Care Agencies, payors, members, and staff.
• Escalate disputes or concerns to the supervisor as needed.

Partners in Care Foundation is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race (including hair texture and protective hairstyles, such as braids, locks, and twists), color, national origin, ancestry, religion, sex, sexual orientation, pregnancy (including childbirth, lactation/breastfeeding, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics, as well as those of family members), veteran status, uniformed service member status, gender, gender identity, gender expression, transgender status, arrest or conviction record, domestic violence victim status, credit history, unemployment status, caregiver status, sexual and reproductive health decisions, salary history or any other status protected by federal, state, or local laws. All qualified applicants will receive consideration for employment and reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.