Job Description

A wholly owned subsidiary of Kuehne+Nagel Group, and headquartered in Windsor, Ontario Canada, Farrow brings to the global trade industry over 115 years of expertise in cross-border customs brokerage, trade consulting, and integrated logistics services. Further to its beginnings in customs brokerage, Farrow offers trade consulting — expert advice on import/export and trade management, duty recovery and regulations compliance. With a strong network of locations across North America, Farrow manages over 500 employees with 15 offices and warehouses, including those of acquired company Link+ Corporation.

This position is responsible for completion of customs clearance documentation and processing of import documentation. This individual will act as a regular liaison with customers, other internal teams/departments and Customs personnel and will assist in ensuring that all entries are released, classified and billed accurately within Farrow service standards. In addition, this position will assist junior customs release staff with training and the completion of complex releases.

Key Responsibilities (Supervisory/Materials/Information)
• Receive documents via email, fax and mail. Review documents for completeness (e.g. date, description, value) ensuring that all necessary documents have been received for processing. Determine account number, ETA and apply bar code to billing sheet. Enter required information into database system in order to produce entry.
• Contact clients, branches or other brokers if additional documents or information is required
• Respond to calls and questions from internal and external sources. Trace shipments and set up pre-arrivals at Customs
• May rate for release as required.
• May assist with training new employees.
• Performs other duties such as sorting, matching and stapling documents, printing, faxing, scanning and other functions as assigned

Education and Experience
• High school diploma or related experience
• More than 6 months brokerage operations experience required

Competencies, Working Skills & Attributes
• Demonstrated ability to consistently release complex entries and solve problems with minimal assistance
• Demonstrated ability in completing a variety of entry types and processes
• Excellent attention to detail
• Tactful and dependable
• Strong communication skills; must be able to read, write and speak English fluently
• Strong interpersonal skills; able to work independently as well as part of a team
• Fast and accurate keyboard skills (minimum 8000 strokes an hour with 97% accuracy)
• Able to multi task and keep track of priorities and ETA’s
• Able to perform basic mathematical calculations
• Demonstrated ability with standard business applications (e.g. MS Office, email, internet) and standard office equipment (e.g. computer, fax, photocopier, scanner, telephone, etc.)

Working Conditions, Mental Effort & Physical Requirements
• Ability to focus on computer screen/and or written materials for extended periods of time.
• Ability to work under deadlines and related stresses.
• Must work some statutory holidays
• May be required to work off shifts to assist with coverage or as part of their regular shift. (Note: Some locations operate 24-7)
• Ability to sit for extended periods of time.

Farrow is an equal opportunity employer, committed to diversity and inclusion. Accommodations for job applicants with disabilities are available on request.