Data Entry Clerk – Billing
Support essential billing operations and policy servicing within the insurance sector in a hybrid work environment. Contribute to back-office administrative processes, financial transaction processing, policy updates, and inquiry resolution while working with a structured team focused on quality, accuracy, and service excellence.
What is in it for you:
• Hourly salary of $17.
• 6-month contract with the potential for permanent employment.
• Full-time position: 37.50 hours per week.
• Weekday schedule from 9 am to 5 pm.
• Hybrid work, with 3 days per week in the office.
Responsibilities:
• Manage shared mailboxes.
• Respond to emails.
• Complete assigned tasks.
• Handle sensitive billing and policy-related inquiries.
• Provide clear and comprehensive verbal and written communication to internal business partners regarding inquiry resolutions.
• Identify customer needs, clarify information, conduct thorough research, and provide accurate solutions or alternatives.
• Apply premium payments and deposits to policies.
• Facilitate changes to payment methods, banking information, and pre-authorized payment arrangements.
• Process wire payments, refunds, suspense clearing, premium offsets, and chargebacks.
• Respond to general billing and policy change inquiries.
• Perform detailed research and policy history reviews.
• Ensure work meets established quality standards and service-level expectations.
• Consistently meet individual and team performance targets related to quality and efficiency.
What you will need to succeed:
• Post-secondary education preferred in Business, Finance, or a related field.
• 2-4+ years of experience in billing, financial operations, insurance, or customer service.
• Experience in insurance or financial services.
• Strong administrative and transactional processing background.
• Experience with billing systems.
• Familiarity with payment processing.
• Strong data entry accuracy.
• Proficiency in Microsoft Office, including Excel, Outlook, and Word.
• Strong written and verbal communication skills.
• Strong attention to detail and accuracy.
• Strong problem-solving and analytical skills.
• Experience in insurance is an asset.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
