Job Description

Essential Duties and Responsibilities

• Process and enter returned merchandise transactions into company systems with a high degree of accuracy.
• Complete JESTA Step Receipting procedures to ensure work orders (WOFs) are properly processed and inventory records remain accurate.
• Monitor and coordinate with Production to ensure return-related orders are completed within required timelines.
• Generate and print packing slips for RMC and RMF orders in advance of order completion to support efficient shipment processing.
• Verify product availability and inventory accuracy by conducting physical checks in designated stock and storage areas as needed.
• Assist in preparing, reviewing, and maintaining all required RMF/RMA documentation to support shipping activities and inventory control.
• Verify that all units returned for alterations are accounted for and accurately matched to shipping documentation before final shipment to customers.
• Support the shipping department with RMF and RMC order fulfillment as business needs require.
• Maintain accurate records, files, and documentation related to returns processing.
• Adhere to company policies, safety requirements, and quality standards.
• Perform other duties and special projects as assigned.

Physical Requirements

• Ability to remain seated for extended periods while working on a computer.
• Frequent use of hands and fingers for keyboarding and handling documents.
• Ability to move throughout office, warehouse, and production areas.
• Occasionally lift and carry materials weighing up to 25 pounds.
• Ability to reach, bend, and retrieve materials from various storage locations.
• Ability to use a computer monitor and other office equipment for extended periods.

Preferred Qualifications

• Experience with ERP, inventory management, or warehouse management systems.
• Previous experience in returns processing, logistics, distribution, or manufacturing environments.
• Experience working with JESTA or similar enterprise software systems.

Required Qualifications:

• Legal Requirement: Must be a U.S. person (U.S. citizen or lawful permanent resident) to comply with federal contracting regulations. Must be a US person as defined by ITAR.
• Language Proficiency: All candidates must be fluent in English, with the ability to speak, read, and write at a professional level.