Spotify

Data Engineer - Customer Service Platform

Spotify  •  London, GB (Onsite)  •  2 months ago
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Job Description

Spotify’s Subscriptions Mission focuses on converting listeners into lifelong subscribers by delivering seamless, valuable experiences across pricing, packaging, and customer journeys. We build the systems and tools that power acquisition, retention, and overall subscription growth at scale.

The Customer Service Platform (CSP) organization builds the tools and infrastructure that power Spotify's customer support operations. Within CSP, the Rock Solid team focuses on reliable, scalable data systems that enable advisors to support hundreds of thousands of users every day.

What You'll Do

  • Build and maintain data pipelines that power analytics, reporting, and machine learning systems
  • Work with BigQuery and GCP to process large-scale datasets
  • Develop batch and real-time data processing using tools like Dataflow and Pub/Sub
  • Implement monitoring and data quality checks to ensure reliability
  • Design data models for downstream consumers across analytics and product teams
  • Contribute to backend services using Java
  • Troubleshoot issues and support system reliability
  • Collaborate with engineers, analysts, and product partners

    • Who You Are

  • You have experience in data engineering or backend development
  • You are comfortable with SQL and working with large datasets
  • You have experience with cloud platforms, ideally GCP
  • You are interested in backend development, particularly Java
  • You understand batch and streaming data concepts
  • You write maintainable, well-tested code
  • You are curious and eager to learn
  • You communicate clearly and work well in teams

    • Where You'll Be

  • This role is based in London or Stockholm
  • We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.
    • Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
    At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.
    Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.
    Spotify

    About Spotify

    Our mission is to unlock the potential of human creativity—by giving a million creative artists the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by it.

    Spotify transformed music listening forever when it launched in Sweden in 2008. Discover, manage and share over 70m tracks for free, or upgrade to Spotify Premium to access exclusive features including offline mode, improved sound quality, and an ad-free music listening experience.

    Today, Spotify is the most popular global audio streaming service with 365m users, including 165m subscribers across 178 markets. We are the largest driver of revenue to the music business today.

    Industry
    Arts & Entertainment
    Company Size
    10,000+ employees
    Headquarters
    Stockholm, SE
    Year Founded
    2006
    Website
    spotifyjobs.com
    Social Media