Here at Waitwhile we're on a mission to eliminate the 1 trillion hours people spend waiting in lines every year. Our platform combines virtual waitlists, scheduling, real-time updates, messaging, and analytics to make access to places, services, and events seamless, online or in person. Trusted by 10,000+ companies, Waitwhile has already helped over 150 million people enjoy a radically better waiting experience. Our clients include IKEA, Louis Vuitton, Costco, Delta Airlines, and thousands more. We’re just getting started, and we need your help.
As a Data Engineer at Waitwhile you’ll play a foundational role in building and maintaining a scalable, secure, and compliant infrastructure that powers Waitwhile’s intelligence. You’ll be responsible for the complete data lifecycle: managing ETL/ELT pipelines to centralize data, orchestrating transformations, serving our Analytics APIs, and ensuring high-value insights are pushed back into business tools. In this role, you will also serve as a technical advisor to Product and Leadership on how to operationalize AI.
Launch and maintain a scalable semantic data layer that reflects an updated view of our customers' reporting needs and has connectivity to AI tools
Scope and deploy infrastructure for a production-facing AI feature.
Maintain high availability for the analytics and reporting API endpoints serving the Waitwhile application.
Maintain and improve the ML-based wait estimation implementation.
Ensure strict anonymization, masking, and necessary separation of customer data, with zero leakage of tenant data.
5+ years of experience as a Data Engineer or similar role.
Strong familiarity with Google Cloud Platform services, specifically BigQuery and Vertex AI, along with SQL.
Hands-on experience with data transformation tools like DBT or Dataform.
Theoretical understanding of semantic data layer tools, such as Cube.js or LookML.
Master of Science in an applicable field.
Bonus Skills & Attributes:
Knowledge of JavaScript/TypeScript and NodeJS.
SaaS experience, especially where analytics is part of the product offering.
Experience deploying ML models to production (MLOps) and an understanding of how to integrate LLMs/AI agents into application workflows (MCP concepts).
Experience handling PII and implementing GDPR/CCPA deletion workflows.
We want Waitwhile to be an incredible place to work. We offer great benefits and perks, flexible working hours and lots of interesting challenges. We believe in making work fun and rewarding and care about your development and are committed to your success. Join Waitwhile at this exciting stage and help shape both our future and your own.
Waitwhile has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. We aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, what are you waiting for? Apply for this job!
We’ve helped companies like Best Buy, Louis Vuitton, IKEA, and many others make waiting in line a thing of the past. With Waitwhile, businesses have saved 200 million customers more than 10,000 years of waiting in line… and counting.
Waitwhile It lets customers line up virtually using their phone and get notified via text message when it’s their turn. It solves all aspects of queuing - from letting guests check in online, showing wait times and keeping everyone informed via SMS and email. Plus, a powerful API to integrate with.
Waitwhile provides the world's most intelligent queue management system. It’s used by thousands of businesses across 100+ countries, including restaurants, barbershops, salons, universities, hospitals, any many others.
Any business managing guest queues see big improvements in yield and customer satisfaction from using Waitwhile over paper waitlists, expensive coasters/pagers or other offline tools, which are still the norm for over 90M SMBs.
Waitwhile lets hosts add and manage guests in your a customizable waitlist queue and keep guests informed via SMS and email. Guests can follow the wait in real-time and are notified automatically based on predicted wait when its time to return. Guests and hosts can communicate via two-way email and texting and Waitwhile uses natural language processing to inform hosts of expected delays and cancellations.
Waitwhile uses predictive analytics to estimate wait times (up to 30% more effective than humans). Businesses get actionable insights about yield and no-show patterns, quote time efficiency and recommendations for staffing (e.g. by busy hours and days). They also get a CRM solution to identify loyal customers and target them with promotions.
Waitwhile is located out of San Francisco and trusted by brands like Mercedes-Benz, Louis Vuitton, Balenciaga, LinkedIn, Tribeca Film Festival, Ubisoft, Nokia, State of Colorado, Midstate Hospital, Nevada State College and Texas University.
