This is a remote position.

About the Role

We are seeking a detail-oriented and reliable
Data & Customer Support Assistant
to support daily database management and customer service operations. This role involves handling data-related tasks, identifying and correcting system errors, and responding to customer inquiries related to company policies and support processes.

The ideal candidate is organized, tech-savvy, and comfortable working with data systems and email-bas
​
ed customer support.

Key Responsibilities

• 
  Work with databases to download, organize, and manage data
• 
  Match and validate records across systems
• 
  Identify and correct data errors to maintain accuracy
• 
  Respond to customer support emails professionally and promptly
• 
  Assist customers with inquiries related to company policies and processes
• 
  Maintain accurate documentation and task tracking
• 
  Collaborate with internal teams to ensure smooth support operations

Requirements

• 
  Experience in data entry, database management, or administrative support
• 
  Strong attention to detail and accuracy
• 
  Excellent written English communication skills
• 
  Comfortable handling email-based customer support
• 
  Ability to identify discrepancies and troubleshoot data issues
• 
  Organized, dependable, and able to follow structured processes
• 
  Proficient in Google Workspace or Microsoft Office tools

Preferred Qualifications

• 
  Experience with CRM systems or database platforms
• 
  Previous customer service or support experience
• 
  Ability to multitask in a fast-paced environment

• 
  Attaching your resume is optional but highly recommended to ensure the accuracy of your application.
• 
  A Loom video is required as clients may request it during the selection process.
• 
  Complete the skill set section thoroughly—this is crucial for our internal system automation and ensures your application is processed efficiently.