Job Description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Civica Election Services (CES) is the UK's leading provider of independent ballot and election services. Following recent legislative changes enabling electronic and hybrid voting methods for statutory trade union ballots, CES is expanding its Industrial Action team to support increased delivery requirements.

The Industrial Action Delivery Coordinator (Data) prepares, validates and processes voter and voting data throughout the ballot lifecycle. Working from requirements provided by client-facing project managers and delivery specialists, the role ensures communications are produced accurately and in accordance with operational and statutory requirements. This role provides an excellent entry pathway into a career in project delivery.

Why you will love this opportunity as Data Coordinator (Elections & Ballots) at Civica for a 12-month fixed-term contract

You'll play a hands-on role in one of the most important areas of democratic process work in the UK, project delivery, data processing and quality assurance. Working closely with experienced delivery specialists and project managers, you'll build the skills and knowledge needed to progress your career within Civica Election Services.

What you will do to be successful in this role

Responsibilities:

• Receive and process data files provided by client-facing project managers and delivery specialists
• Validate, cleanse and deduplicate voter data
• Prepare electorate data for postal, electronic and hybrid ballots
• Allocate and manage voter credentials using approved processes
• Maintain audit trails and processing records
• Perform quality assurance and reconciliation checks
• Process returned vote files and generated interim and final reports
• Escalate data quality issues promptly
• Follow data protection, information security and operational controls
• Work collaboratively with client-facing project managers, delivery specialists, production, reporting and support teams

Requirements

• An interest in politics, elections, ballots, or the governance of trade unions or membership organisations
• Excellent attention to detail and accuracy
• Strong numerical and analytical skills
• Strong organisational skills
• Ability to follow documented processes
• Comfortable learning new systems and technologies
• Strong Microsoft Office skills, particularly Word, Outlook and Excel and Access, SQL or other database experience desirable
• Ability to prioritise and deliver work to deadlines
• Team-working and collaboration skills

We Want You to Bring Your Whole Self to Work
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Benefits

Time Off & Work-Life Balance

✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!

✔ Days of Difference – Up to 3 extra days off for volunteering.

Financial Well-being & Security

✔ Pension Contributions – 5% employer match to support your future.

✔ Income Protection – Up to 75% salary cover for long-term illness.

✔ Life Assurance – 4x salary tax-free lump sum.

✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).

Health & Perks

✔ Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.

✔ Affinity Groups – Join employee-led communities.

✔ Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.