Job Description

Your Moneris Career - The Opportunity

You will review source documents for merchants accounts, validate the accuracy and completeness of input and output data, correct coding and batching errors for processing, verify outputs against control totals, review reports for accuracy and formatting, and distribute information to the appropriate teams.

Location: You will be based in our Toronto office, balancing in-office collaboration with remote flexibility.

Reporting Relationship You will report to the Manager, Process Improvement I.

Posting Type: Replacement.

Salary Range: The expected base salary range for this role is $42,000 - $52,000.

Total compensation may also include variable or discretionary incentive components, including but not limited to bonuses and commissions. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.

Your Moneris Career - What you'll do

• Support daily team operations, including order distribution, ACI/DMS profile creation and maintenance, rollout requests, device deployment, SIM activations, Special Services requests, and welcome letter activities.
• Assist the Team Leader and Manager with workflow coordination and prioritization to ensure timely completion of operational activities.
• Provide first-level support for team inquiries and coaching-related items, ensuring follow-up actions are completed within established timelines.
• Coordinate and fulfill urgent requests and inquiries from internal stakeholders.
• Act as a subject matter resource for change management processes, with guidance from the Team Leader.
• Collaborate with cross-functional teams to investigate, resolve, and communicate escalated issues.
• Identify opportunities to improve operational efficiency and the customer experience and provide recommendations for process enhancements.

Your Moneris Career - What you bring

Required skills and experience

• Bachelor's degree or college diploma in Business or a related field.
• Equivalent work experience may be considered in place of formal education.
• Minimum 1 year of experience in data control, data entry, or a related operational role.
• Experience using Microsoft Windows-based business applications.
• Experience collaborating across teams to support operational objectives and service delivery initiatives.

Experience that would set you apart

• Working knowledge of MRE reporting, ACI, DMS, OMS, MSC Web Tool, Peregrine Service Centre, and E-Select systems

Your Moneris Career - What you get

At Moneris, we believe in empowering you to succeed—personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career.

• Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA).
• Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan.
• Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace.
• Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives.
• Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs.
• Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts.

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers

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Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

AI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.