Working under direct supervision, and employing exceptional customer service, assists in the support of client, clinical and medical technologies and their related systems. Collaborates with more senior Technical Analysts, care providers, end-users and other Information Services (IS) teams to assist in workflow analysis, process improvement, communication/education, requirements definition, testing installation, replacement, troubleshooting and problem resolution. Helps ensure alignment with regulatory, biomedical and IS standards by learning and employing the care processes, workflows, systems and safety risks for all areas of assigned location(s). Assists with end-user problem identifications and problem resolution. May assist in documenting workflows, problems, resolutions and IS procedures. May also assist with care provider and end-user trainings.
Under direct supervision and guidance of a more senior Technical Analyst, may work with a variety of care providers, end-users and IS teams to assist in the support of client, clinical, and medical technologies and their systems. May assist with device, application and workflow analysis; process improvement; communication/education; requirements definition; navigation; recommendations; installation; replacement; and problem resolution.
Assists in the documentation of workflows, problems, resolutions and IS procedures.
Helps with problem resolution, and is learning how to employ event correlation/log analysis, failure analysis/reporting, root cause analysis and risk assessment.
May participate in process improvement efforts, projects, testing and evaluation of new clinical systems, and implementation of prototypes.
Required
Associate's Degree /Technical school or equivalent
Preferred
Bachelor's Degree or equivalent
2 years of relevant experience in the field
Experience supporting client, clinical and medical technologies and systems
As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
Primary Location
SITE - Royal Oak Hospital - 3601 W 13 Mile Rd - Royal Oak
Department Name
Facility Operations Royal Oak - Corporate
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
40
Hours of Work
7 a.m. to 3:30 p.m.
Days Worked
Monday to Friday
Weekend Frequency
N/A
CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 65,000+ dedicated people—including more than 12,000 physicians and advanced practice providers and more than 15,500 nurses providing care and services in 21 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.3 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness. For more information, visit corewellhealth.org.
