Job Description

Help build the datasets that power tomorrow's AI breakthroughs

We're scaling multiple high-volume data collection pipelines across speech, audio, text, and visual content to train cutting-edge AI models. We need a detail-oriented operations specialist who thrives in fast-paced environments and can juggle multiple concurrent projects while maintaining exceptional quality standards.

What You'll Own

Pipeline Management & Participant Experience

• Design and execute end-to-end participant journeys from recruitment through final payout

• Build scalable processes to consistently hit weekly throughput targets across 3-5 active projects

• Create seamless onboarding experiences that maximize participant completion rates

Process Optimization & Automation

• Identify repetitive tasks and implement systems to streamline operations

• Build tracking and monitoring systems that give stakeholders real-time project visibility

• Design workflows that minimize manual touchpoints while maintaining quality control

Quality Assurance & Compliance

• Develop sampling strategies and quality control checkpoints to maintain 95%+ acceptance rates

• Ensure bulletproof compliance with consent protocols and data handling requirements

• Implement rapid feedback loops to minimize re-work and optimize participant experience

Operations Excellence

• Provide lightning-fast technical support (sub-12 hour response time) across multiple channels

• Generate actionable weekly reports with clear recommendations for process improvements

• Identify bottlenecks before they impact delivery and proactively implement solutions

What Success Looks Like

• Throughput: Consistently meet or exceed weekly volume targets across all active projects

• Quality: Maintain rejection rates below 5% through proactive quality management

• Efficiency: Reduce manual touchpoints by 30% through intelligent process design

• Participant Satisfaction: Achieve high completion rates and positive feedback scores

What We Offer

• Competitive contract rates commensurate with experience

• Flexible remote work arrangement with significant autonomy

• Opportunity to work with cutting-edge AI technology and see your impact in real-world applications

• Fast-paced environment with significant growth potential as we scale operations

• Direct collaboration with AI researchers and product teams

• Chance to shape and improve our operational infrastructure as we grow

Requirements

Essential Experience

• 1-3 years in data operations, crowdsourcing platforms, content moderation, or research operations

• Proven track record meeting aggressive KPIs while maintaining quality standards

• Experience managing 100+ participants or contributors simultaneously

Operational Mindset

• Natural systems thinker who sees opportunities to improve workflows

• Experience building processes from scratch in fast-moving environments

• Comfortable identifying the right tools and platforms for different operational challenges

Communication Excellence

• Outstanding written English with ability to explain complex processes simply

• Experience providing technical support via email, chat, or ticketing systems

• Multilingual abilities are a major plus given our global participant base

Work Style

• Self-directed and comfortable working with minimal supervision

• Thrives in ambiguous environments where you build processes from ground up

• Detail-oriented with strong follow-through on commitments

• Reliable home office setup with professional communication capabilities