Job Description

Manhattan Strategy Group (MSG) is seeking a skilled Data Collection Center (DCC) Interviewer to support the Bureau of Labor Statistics (BLS) Job Openings and Labor Turnover Survey (JOLTS). The ideal candidate will have strong call center experience, the ability to leverage call center technologies, and a commitment to improving operational efficiency and respondent engagement.

MSG is a leading management consulting firm specializing in program management, training and technical assistance, research and evaluation, marketing and communications, and technology and digital services for federal clients, including the Departments of Labor, Education, and Health and Human Services, Justice, and Homeland Security. We offer a collaborative, growth-oriented environment focused on excellence and impact.

We are currently hiring multiple outbound interviewers to support BLS data collection efforts. In this role, you will contact businesses nationwide, enroll in federal payroll surveys, and collect data essential to measuring labor market activity and informing economic policy.

Position Highlights

• Day shift, Monday–Friday (8:00 AM–4:30 PM EST)
• No weekends
• Full-time, 40 hours/week
• H&W benefits (Health, dental, vision, and 401(k))
• Paid holidays
• Promote from within culture
• On-site location: Atlanta, GA 30303

Duties:

Typical duties shall include but are not limited to the following:

• Enrolls companies into the JOLTS survey.
• Processes confidential data records obtained through interviews or other approved means.
• Performs editing and screening testing in accordance with established DCC standards.
• Follows procedures related to rolling respondents to alternate collection methods after the initial five-month CATI collection.
• Performs editing and reasonable testing in accordance with established JOLTS standards.
• Reviews error messages and correct data where applicable, and as needed, redirect data for error corrections.
• Answers incoming calls and emails from respondents by providing prompt and courteous service.
• Performs non-response prompting calls.
• Performs edit reconciliation of self-reported data.

Minimum Qualifications:

• Must be able to successfully complete the Department of Personnel Suitability and Security Clearance Process.
• High School diploma or equivalent plus two years of relevant experience.
• Two years of experience using Microsoft Office suite or equivalent software.
• Experience using the internet for research.

Preferred Experience:

• Call center, strong customer service and sales experience
• Consistent work history and excellent attendance record
• Excellent persuasive/negotiation skills

MSG is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor (DOL).

If you are a jobseeker with a disability and require a reasonable accommodation to apply for one of our jobs, please contact HR@ManhattanStrategy.com.

Manhattan Strategy Group (MSG) is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. Our hiring decisions are based solely on merit and qualifications, ensuring a fair and competitive selection process.