Job Description

Minimum Requirements

• Minimum education: Sijil Pelajaran Malaysia (SPM) or equivalent.
• Strong English communication skills, both written and verbal.
• Must be available for the full 12-week program, as attendance and participation throughout are essential for training and performance evaluation.
• Must have the legal right to work in Malaysia. Visa sponsorship is not available for this role.

Essential Capabilities and Requirements

• Basic understanding of computer hardware and technology concepts.
• Basic understanding of mathematical and computational concepts.
• Interest in technology and a desire to build a career in data centre operations.
• Ability to learn technical concepts and follow documented procedures accurately.
• Ability to lift up to 20 kg, climb ladders, and work in confined spaces, as required.
• Ability to work a rotating 24/7 roster, including weekends, night shifts, and public holidays.
• Access to reliable transportation for travel to data centres.

Data Centre Operations & Hardware Support

• Perform rack-and-stack activities for servers, network devices, and supporting infrastructure.
• Assist with server deployments, hardware upgrades, and component replacements.
• Perform basic break/fix tasks following approved procedures and escalation guidelines.

Network Installation & Cabling

• Install, label, organise, and maintain copper and fibre cabling infrastructure.
• Assist with network equipment installations and physical infrastructure modifications.
• Verify cable integrity and support connectivity validation activities.
• Develop an understanding of networking fundamentals and data centre communication standards.

Ticket Management & Operational Support

• Monitor and respond to assigned work through approved ticketing systems.
• Accurately document completed work, incidents, changes, and troubleshooting activities.
• Follow service level agreements (SLAs), operational procedures, and escalation processes.
• Escalate issues requiring advanced technical support.

Inventory & Asset Management

• Receive, track, audit, stage, and ship equipment.
• Maintain accurate inventory and asset records.
• Support warehouse, logistics, and material handling activities.

Safety, Security & Compliance

• Follow all Standard Operating Procedures (SOPs) and Methods of Procedure (MOPs).
• Use appropriate personal protective equipment (PPE) and follow site-specific safety requirements.

Learning & Development

• Actively participate in training, development, and certification opportunities.
• Build foundational knowledge in server hardware, networking, Linux, infrastructure operations, and cloud technologies.

Anticipated Start Date: November/December 2026 (to be confirmed)

Location: Cyberjaya Malaysia

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