Job Description

Company Description

At NEXTDC we are building the heart of Australia & Asia’s high tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local and international customers.

NEXTDC is an exciting ASX 100 listed technology company, only 16 years young and operating 18 data centres across 8 major cities in Australia and Malaysia, with multiple international sites in development to support our customer’s digital infrastructure.

At NEXTDC our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer centric data centre services company.

Where Cloud lives and AI thrives

Job Description

As a Data Centre Technician, you will support the Facility Management team in the day-to-day operation of the data centre, delivering high-quality electrical and mechanical maintenance while maintaining a strong focus on safety, uptime, and customer service. 

Working within a 24/7 operational environment, you will play a key role in ensuring all critical infrastructure systems are maintained to the highest standards and perform reliably. 

What you will do: 

• Assess and manage risks across OH&S, security, and critical facility systems, ensuring operations remain within the approved NEXTDC risk profile 
• Apply the NEXTDC Risk Management Framework to identify, analyse, and mitigate risks, feeding insights back to Engineering to improve design and operations 
• Ensure best-practice installation of customer infrastructure, including power monitoring, rack security, and environmental controls 
• Monitor and diagnose system performance via BMS and related platforms, performing fault finding to minimise MTTR 
• Support continuous improvement of data hall monitoring (temperature, humidity, alarms, power) alongside Facility Management 
• Follow all established frameworks, policies, and procedures for safe and compliant facility operations 
• Promote and support training to ensure compliance with relevant OH&S legislation and operational standards 
• Maintain strong working knowledge of critical systems to act as a technical point of reference 
• Assist with customer equipment handling, deliveries, and assembly as required 
• Produce operational reports with recommendations to improve performance and reliability 
• Participate in team activities and ongoing professional development 
• Engage in regular development discussions aligned with company competency frameworks 
• Participate in a rotating on-call roster to support 24/7 operations 
• Support additional tasks as directed by the Facility or Services Manager 

Qualifications

• Strong customer service and interpersonal skills, with the ability to manage stakeholder expectations 
• Clear written and verbal communication, with the ability to explain technical concepts effectively 
• Strong planning, organisational, and problem-solving skills 
• Solid understanding of data centre operations, including rack management, IT installations, cooling, and power systems 
• Willingness to build expertise in high-density power and advanced cooling technologies 
• Proficient in Microsoft Office, with exposure to BMS and other service platforms desirable 
• Relevant electrical, mechanical or related trade qualifications (desirable). 
• Working knowledge of ITIL principles 

Additional Information

• Be part of ‘factories of the future’ as we build the infrastructure to support the digital economy, AI and cloud.
• Inclusive, diverse and values-driven working culture
• Awesome employee benefits (gifted share options, NEXTDC days, volunteer days, professional development, holistic wellbeing and mental health programs and more)
• Great opportunities to progress within our company (grow as we grow)

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move.