Job Description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation through the services we deliver. We actively seek new opportunities that drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia. For further information, visit www.bgis.com

The Data Centre Technician is responsible for Tier I, front-line support of IT and Network Infrastructure within the raised floor areas of the Data Centre. Support services are provided on behalf of the owners of the systems, to help them keep their systems and associated data securely protected and available for running their businesses. Support functions will cover a wide range of activities relating to installation, maintenance, and ongoing operations of the cabinets, equipment, and communications services inside the Data Centre.

KEY DUTIES & RESPONSIBILITIES

Installations and Troubleshooting

• Participates in proactive team efforts to achieve departmental and company goals.
• Responds to scheduled and emergency dispatches to Data Centre for after-hours service calls and security escorts.
• Completes physical installation and power-up (Rack & Stack) of servers, peripherals, and network equipment.
• Completes physical installation, dressing, and connection of fiber and copper communications cables.
• Provides installation and replacement services for hot-swappable or modular hardware components, such as hard drives and power supplies.
• Provides selected software support services such as controlled system reboots, process/service reinitialization, and device configuration under direction of customer specialists or other senior staff.
• Provides visual inspection and status reporting services in response to customer requests.
• Completes assigned and scheduled tasks in a timely manner in accordance with customer deadlines.
• Site-specific roles will be defined in detail via supplemental documentation provided at the Data Centre.
• Details for specific work assignments, tasks, and procedures will be provided as required.
• Other duties as assigned.

Safety

• Physical work requirements of position will include regular walks through Data Centre during the day, lifting servers and other equipment (up to 30 kg), working from ladders, running cables, working with hand tools and test equipment, etc.
• Must comply with all safety policies, practices and procedures.
• Provides security escort services for carriers, service providers, and maintenance technicians.
• Ensures compliance with business requirements, via established Service Level Agreements (SLAs) and other performance indicators (i.e. response time, resolution rate, service quality, customer satisfaction) to ensure service levels are met.

Asset Management and Documenting

• Receives, records, and stores shipments of equipment and materials for customers and Data Centre use.
• Documents work in designated ticketing systems, asset management systems, and other record keeping systems as required for reference and audit purposes.

KNOWLEDGE & SKILLS

• Minimum 2 years’ experience with IT and networking systems in a technical or operations capacity in a Data Centre environment
• Experience with dynamic Colocation and Managed Services environments is preferred
• Fundamental understanding of Data Centre architectures and systems for raised floor space: equipment cabinets, containment solutions, final power distribution, computer systems, network systems, cabling systems, communications circuits
• Familiarity with Data Center security and audit standards: HIPPA, ISO-27001, PCI, PWGSC, CSAE 3416, SSAE16, SOC 1, SOC 2
• Demonstrated proficiency with software tools such as Microsoft Office & Visio, AutoCAD,
• Ability to act with urgency to provide world class customer support
• Ability to work in a team environment where diversity, knowledge transfer, and cohesiveness is promoted
• Ability to work all shift schedules 7x24x365. On-call rotation as assigned
• Previous applied work experience with computer server hardware systems running Windows or UNIX/Linux operating systems
• Demonstrated basic understanding of network hardware equipment and TCP/IP networking principles
• Ability to work collaboratively with customers, colleagues, and other service providers to plan and execute tasks
• Ability to work independently and with limited supervision to complete assigned tasks
• Demonstrated high standards for workmanship, organization, and cleanliness with tasks, equipment, and workspaces
• Demonstrated good troubleshooting skills to investigate and resolve systems and infrastructure problems
• Demonstrated strong customer service skills and maintain good relations with customers and colleagues
• Demonstrated excellent verbal and written communications skills
• Valid driver’s license

Licenses and/or Professional Accreditation

• Supplemental accreditations from established industry organizations such as Cisco (e.g. CCNA, CCNP), CompTIA, Microsoft (e.g. MCSA, MCSE), Uptime Institute (e.g. AOS) are beneficial

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.