Data Centre Operations

• Lead 24x7 onsite datacentreoperations across the technical, FM, security, asset, network, and server delivery workstreams, ensuring continuous availability of critical infrastructure.

• Oversee routine checks, preventive maintenance coordination, and fault management for critical electrical, mechanical, and network systems.

• Support customer onboarding, site access, and execution of MOPs/SOPs/EOPs

• Act as the primary onsite operational escalation point, ensuring strict adherence to internal SOPs and technical standards across all site activities.

Facilities Management

• Oversee and coordinate facility infrastructure operations

• Coordinate preventive and corrective maintenance plans with Data Centre Provider operations teams, including review and validation of MOPsand SOPs.

• Liaise with DC Providers for all planned and unplanned M&E maintenance activitiesimpactinglive environments.

• Consolidateand monitor maintenance schedules across supported datacentres, and manage change requests via theorganisation'schange management process.

Account Oversight

• Responsible for account management and clientrelationships

• Oversees compliance, audits, and KPI tracking

Security&EHS

• Implement physical security procedures, access control, and visitor management, and oversee 24x7mannedsecurity operations, CCTV monitoring, and incident logging.

• Monitor and manage contractors, vendors, and suppliers onsite, including conducting safety audits, toolbox talks, and training.

• Support security system health checks (CCTV, Access Control, Intrusion, Intercom, Key Cabinets) and coordinate vendor maintenance and troubleshooting.

• Travel between datacentresas required (40–50kmapart) to provide operational and security support.

Network & Server Delivery

• Collaborate with cabling vendors, DC providers, telco providers, and contractors to ensure tasks are completed to schedule.

• Coordinate with supply chain, cabling vendor, DC operations, and asset management teams to ensure smooth server delivery, closelymonitoringprogress against daily SLAs.

Reliability, Incident & Risk Management

• Own operationalincidents,problem, and change management processes, providing rapid response and escalation for critical facility, security, and network incidents.

• Monitor operational KPIs and availability targets to proactively mitigate risk.

• Deliver regular operational performance reports covering progress, incidents, and closure of action items to relevant stakeholders.

People & Vendor Management

• Manage and supervise datacentreengineers, technicians, and operational vendors, ensuring shift coverage, on-call rosters, and succession planning.

• Drive continuous improvement initiatives across safety, reliability, and operational efficiency, including process automation and tooling enhancements.

Requirements: