One of TEKsystems largest professional services clients is looking for a strong Infrastructure analyst to take on a Client facing support role.
One of TEKsystems largest professional services clients are seeking a dynamic infrastructure specialist to serve as a trusted on-site technical advisor supporting a large-scale, mission-critical IT environment in the National Capital Region (NCR).
This role offers the opportunity to work with leading-edge technologies, supporting over 10,000 deployed devices while partnering directly with customer stakeholders and client support teams to ensure operational excellence, performance, and reliability.
As the primary technical expert, you will:
Provide advanced troubleshooting and technical support across Dell infrastructure environments.
Monitor, maintain, and optimize Dell solutions including Servers, PowerScale, ECS, Data Domain, HPC, Dell Networking, PowerStore, End User Computing devices, Amulet Hotkey, and related Dell hardware and software.
Perform health checks, firmware upgrades, diagnostics, and lifecycle management activities.
Support infrastructure deployments, expansions, migrations, and hardware refresh initiatives.
Act as a customer advocate, coordinating with Dell support teams to drive timely incident resolution and exceptional customer satisfaction.
Deliver status reporting, documentation, configuration management, and compliance support.
Identify risks proactively and provide strategic recommendations for scalability, performance optimization, and future growth.
Share knowledge through technical documentation, walkthroughs, demonstrations, and best-practice guidance.
Active Government of Canada Secret Security Clearance.
Fluently bilingual in English and French.
Based in the Ottawa area with the ability to travel onsite throughout the NCR as required.
Strong experience supporting enterprise infrastructure and Dell technologies.
Proven troubleshooting, systems administration, infrastructure operations, and customer-facing technical support.
Exceptional communication, stakeholder management, and problem-solving skills.
Experience working in complex, mission-critical IT environments.
Experience with one or more of the following:
Dell PowerEdge Servers
PowerScale
ECS
Data Domain
PowerStore
HPC Environments
Dell Networking
End User Computing (Laptops, Desktops, Monitors)
Amulet Hotkey Solutions
Enterprise Storage & Data Protection Platforms
Windows, Data center, Active directory, Support, Storage, backup, Hardware troubleshooting, Hardware, Linux, Data center maintenance
Windows,Data center,Active directory,Support,Storage,backup,Hardware troubleshooting
This is a hybrid role with the expectation to be on client sites 20% of the time around the NCR (with rare potential to support MTL or GTA clients)
This is expected to be a longer term engagement, and is 12 months to start
Entry Level
This is a Contract position based out of Ottawa, ON.
The pay range for this position is $50.00 - $60.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
This is a hybrid position in Ottawa,ON.
Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.
Ordonnance sur l’égalité des chances de San Francisco: Conformément à l’Ordonnance sur l’égalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.
Utilisation de l’intelligence artificielle (IA): Nous pouvons utiliser l’intelligence artificielle (IA) pour soutenir certaines étapes de notre processus d’embauche, notamment la recherche, la présélection et l’évaluation des candidatures. L’IA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à l’aide d’outils d’IA.
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.econnaissez et acceptez que celle-ci puisse être examinée à l’aide d’outils d’IA.
We’re TEKsystems and TEKsystems Global Services. We accelerate business transformation for our customers, so they can capitalize on change and master the momentum of technology. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.
TEKsystems and TEKsystems Global Services are Allegis Group companies.
