Job Description

Our purpose

Here at Datacom Data Centres' we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in

We provide comprehensive training to develop your technical and professional skills, and a career pathway to explore the skills needed for other roles.

E whakarato ana mātou ki te whakangungu i o pūkenga hangarau, pūkenga ngaio, me te whakarite huarahi kia torohia ngā pūkenga e hiahia ana mō tūranga kē atu.

Our policy is to promote from within, enabling opportunities for advancing your career.

Ko tā mātou kaupapa here he tautīnei mai i roto, kia whakawhānui i ngā āheinga kia kōkiri ai tō umanga.

The Role

The Data Centre 24x7 Facilities Engineer role carries “on shift” operational responsibility for all facility activity within all the Data Centres through NZ and AU. Coordinating Facility Incidents, tasks, maintenance and on-site resources in collaboration with the Operations Enablement team, 24x7 Operations Managers and the Site Facility Managers.

Responsibilities:

• Zero downtime at any site is a specific deliverable of this role.
• Data centre Systems / Environments responsible for;
  • Mechanical
  • Electrical
  • Fire
  • Security
  • Data Centre building and grounds
  • Control and monitoring Systems
  • Data Centre communication cabling infrastructure
• Monitoring the Data Centre infrastructure control and monitoring tools for any warnings or alarms.
• Managing the Data Centre facilities incidents through to resolution using set procedures MOP’s and escalations.
• Acting as a point of escalation whilst “on shift” for facility issues and incidents.
• Ensure all facility tasks are completed and status updated in Task Scheduler during your shift.
• Major Incident Management
  • Support on-site Operational and Facility teams in event of a major incident
  • Escalation and co-ordinator for major Facility incidents
  • Ensure Major Incident Documentation is up to date for each data centre
  • Work with appropriate teams and stakeholders to undertake robust incident scenario testing for each data centre.
• Initial creator of incident reports for Facility related incidents.
• Ensuring that there is total consistency with processes / MOPS and how we generally provide the facilities service across all our data centres.
• Monitor and supervising maintenance contractors whilst on shift to ensure that they are providing the service that has been contracted.
• Working with the rest of the facilities group and the General Manager Data Centres Facilities to ensure you get the required training to have a thorough understanding of how the data centres operate, identify / manage risk and can respond and act accordingly in a fault/emergency situation.
• Ensure the data centre ACMS system is kept up to date

The Company

People might call us dreamers, but we envisage a world that is improved by technology and its ability to transform our communities both locally and globally. We are an aspirational organisation that employs people passionate about technology, our customers and ultimately making the world a better place through the work that we do. We value our staff and our size and scale means there is career progression available for everyone, even across our multiple geographies. We offer our staff a competitive salary package, fantastic perks and benefits like healthcare, life insurance, discounts at local retailers and a supportive, flexible hybrid working environment. If you want to join a company making a difference, apply now!